Helpdesk Administrator

Chew Valley Construction Ltd
Bristol (City Centre)
03 Oct 2017
02 Nov 2017
Contract Type
Full Time
South Bristol based Chew Valley Construction Limited have a requirement for a Helpdesk Administrator. This role is a permanent position working as part of a friendly team in an expanding company. Role The main responsibilities of the role will include, but not be limited to; - Accurately recording and processing new enquiries, jobs and other related transactions on our in-house computer system and creating associated documents - Co-ordinating and assigning reactive works to operatives and sub-contractors ensuring relevant documentation and information is processed promptly and correctly - Liaising with operatives and sub-contractors to schedule planned works based on Operations Managers requirements and maintain in-house planning system - Monitoring of live jobs and enquiries daily to ensure service level agreements and contracted arrangements are maintained as required for various clients on their web based systems - Giving excellent customer service by telephone and email - Supporting the operations team and management with ad-hoc administration and tasks as needed/ when requested Person - Flexible and keen approach to work - Good communicator - Desire to take ownership of tasks, improve knowledge and skills - Ability to prioritise and work under pressure - Knowledge of Microsoft office packages required/ IT knowledge an advantage - Construction industry related experience would be an advantage Salary will be based on experience and would be negotiable for the right applicant. Potential for progression within the company. Please send an up to date CV and current remuneration details F.A.O. Jodi Manning by email
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