Application Support Analyst

Spring Technology
03 Oct 2017
02 Nov 2017
Contract Type
Full Time
Application Support Analyst - 5 months - Nottingham My client in the education sector is looking for an experienced Application Support Analyst to provide support of a Sylabus Plus timetabling system. The role holder will also need to work with the current team on knowledge transfer activities and documentation of processes. Key Responsibilities: - Ownership of timetabling and associated student management applications to ensure the service is not only routinely maintained but also improved in alignment with business and user requirements and needs - Ownership and resolution of incident/problem/service requests records and ensuring these are regularly maintained and updated maintained to include current statuses and activities performed to date. - Liaise with the Service Management, Infrastructure Solutions and Test teams to support, maintain, optimise and improve technical and service elements of live IS Services Experience Required: - Experience of supporting systems with complex algorithms and data relationships - Understanding of relational database technologies - Ability to communicate clearly to non-specialist audiences - Empathetic and with strong interpersonal skills - Highly adaptable and flexible. Able to adjust quickly to new situations and changing priorities - Creative and innovative problem-solving skills - Demonstrable IT experience with substantial proven expertise in second line support - Demonstrates a good understanding of the ITIL service management methodology and is able to evidence this through current working practices e.g. problem management Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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