PR & Marketing Coordinator

Marriott Hotels
02 Oct 2017
02 Nov 2017
Contract Type
Full Time

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.


Job Summary

The key function of this role is to represent Hanbury Manor Marriott Hotel & Country Club in all levels of the Marketing MIX, and to manage the Social Media platforms. Furthermore, to prepare and manage the hotels PR plan. This role is also responsible for the management of all hotel advertising and brochures liaising with the Director of Sales & marketing.

Perform general office duties to support Sales & Marketing (e.g., administration, filing, invoicing of all marketing related purchases). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


  • Working knowledge of all social media platforms and ability to be able to respond succinctly and post on behalf of Hanbury Manor
  • Kn owledgeable in conference, events sales and transient pricing.
  • Communication skills - written & verbal, presentation style.
  • Uses problem-solving methodology for decision-making and follow up.
  • Experience and reference from similar role with 2 years experience or Relevant Diploma (equivalent) - Degree preferred.
  • Excellent analytical and numerical ability.
  • Worked previously in reservations or a sales team.
Skills and Knowledge
  • Knowledge of PR and Marketing functions relevant to the business MIX of the hotel
  • Knowledge of group bookings and Marriott Brand Standards & Processes.
  • Strong customer development and relationship management skills.
  • Knowledge of contract management and legalities.
  • Knowledge of bedroom types and capabilities.
  • Knowledge of current trends in group management and group's technology.
  • Knowledge of overall hotel operations as they affect department.
  • Understanding of governmental regulations and safety standards.
  • Working knowledge of hotel laws governing operations - Health and Safety.
  • Strong organizational skills.
  • Ability to use Microsoft Office software applications and hotel system applications - Opera, Delphi and Marsha.
  • Ability to creatively execute against the strategy and drive results - Budget, Yield Management, Cost Management, Balance Scorecard, Business Planning and Inventory management.
  • Full product knowledge of hotel services and facilities in order to maximize guest satisfaction and sales opportunities.
  • Strong problem -solving skills; encourages new innovative solutions when appropriate.
  • Strong communication skills (verbal, listening, writing).
  • Effective influence skills.
  • Good telephone technique.
  • The adaptability to carry our any other reasonable management request.

High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required

Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.

Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).


Analytical Skills
Computer Skills
Interpersonal Skills
Team Work
Interpersonal Skills
Customer Service Orientation
Diversity Relations
English Language Proficiency
Telephone Etiquette Skills
Applied Reading
Personal Attributes
Positive Demeanor
Detail Orientation
Time Management
Planning and Organizing

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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