Spa Receptionist

Hotel Café Royal
London (Greater)
02 Oct 2017
02 Nov 2017
Contract Type
Full Time
Spa Receptionist - Piccadilly, LondonOffering exceptional hospitality since 1865, Hotel Café Royal is an iconic London landmark, showcasing a magnificent blend of elegant heritage with chic contemporary edge. This 5 star luxury hotel is a member of the ‘Leading Hotels of the World’ featuring 160 exquisite guestrooms, including 49 suites and 6 signature suites, as well a unique selection of bars, restaurants, event spaces, private members club and the Akasha Holistic Wellbeing Centre. Prominently gracing it’s presence on Regent Street at Piccadilly Circus; Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping, attractions and theatres.The Akasha Holistic Wellbeing Centre provides a personal and intimate holistic experience. Complete with a large lap pool, the gym has the most advanced fitness equipment, including Kinesis machines, a spacious aerobics studio and a private training room. Watsu hydro-experiences are offered, as well as private and public Hammam and signature Akasha treatments. The all-organic lounge and bar area offers a healthy, nourishing assortment of snacks and juices.Your roleAs a Spa Receptionist you will become part of a dedicated team that engages with our guests throughout their patronage with us. Your primary duty will be to provide our guests with unparalleled hospitality, from a seamless arrival and departure experience, to extensive reception services assisting them with their queries and unexpressed wishes; providing advice and guidance on treatments, retail products and wellbeing classes; making bookings and dealing with membership enquiries; and of course supporting the Spa Therapists in providing a truly luxurious wellbeing experience.You will also provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind whilst they visit our energetic and vibrant city. You will also ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.This is a full time position, 40 hours per week.Your profileA natural flair and elegance for service and a passion for providing a luxurious level service that is with calm confidence and personalityExperience in a similar position is essential, with a background in a luxury spa environment - 5* hotel is preferredExceptional communication skills is essential, including a fluent level of EnglishNaturally, your grooming and personal presentation will be immaculateA flexible approach to working hours with the ability to work early mornings, evenings and weekendsProfessional qualifications in holistic therapies, massage and/or beauty are not essential for this role; however, a solid understanding of these treatments and fitness trends is desirableYour BenefitsCompetitive salaryOn duty mealUniform provided and launderedFantastic training & development opportunitiesBe part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’Recognition rewards, employee referral scheme, colleague football teamDiscounted room rates and F&B, as well as other lifestyle discountsReady to join the team?Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates. See description