IT Support Technician - East Midlands

29 Sep 2017
02 Nov 2017
Contract Type
Full Time

Company description:

IT Support Technician (m/f)

In Amazon Fulfillment & Operations, our IT teams achieve amazing feats each day: they keep our huge and busy Fulfillment Centers–which are the heart of our business–running smoothly. But further than that, they enable us to maintain our high standards as we fulfill hundreds of thousands of customer orders.

The role and responsibilities:

You’ll provide a first and second line support service, ensuring all IT equipment and infrastructure is running at optimum performance. You’ll ensure that departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You’ll also participate in site-wide projects that may update business and IT requirements.

This is an hourly role based on shift patterns that is paid weekly: it will also require flexibility regarding both regional travel, to support external sites, as well as out of office work hours, so a can-do attitude is required.

Job description:

As an IT Support Technician you will report to the IT Manager in your home site and will be responsible for working closely with the business, fellow technicians and engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs.

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

For your convenience part of the Recruiting process will be a digital video interview (HireVue) in which you will record your answers to our interview questions. Rather than take a day away from your responsibilities to conduct a phone interview, we're bringing the interview to you. Interview anywhere, anytime that’s most convenient for you. To ensure you receive the relevant Email communication please check your spam/junk folder on a regular basis.

Putting your Customers first, you will provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also participate in site-wide projects that support changing business and IT requirements.

This is an hourly role, paid weekly, and you will be working in rotating shift patterns, with some out of hours work.

Required profile:

Basic qualifications:

•An excellent, in-depth understanding of both computer software and hardware: you have experience in MS Windows System and Linux/Unix support,
•2 years prior technical, IT support is highly favourable, in a logistics environment,
•Fluent command of English (both verbal and written): you’re able to communicate technical information to non-technical audiences,
•Strong sense of customer service: you have a demonstrable record of excellent customer-facing skills,
•Demonstrable proficiency in methodical problem-solving, alongside analytical skills,
•All-round team player: you keep others informed of anything that contributes to the performance of the team, the department, or the company at large,
•Agile: able to prioritize and re-prioritize in a complex, fast-paced environment,
•Experience in establishing new processes and procedures, while closely following those already in place: you always look for ways to improve,
•Bias for Action: you’re hands on and willing to roll up your sleeves,
•You have a demonstrable willingness to learn and apply new technology,
•Demonstrable strong initiative and motivation,
•Flexibility regarding working hours and shift patterns, as you provide cover for operational requirements,
•This position will involve some physical labour:

•IT Support Technicians may need to work in confined spaces, possibly in 48-inch crawl spaces, or inside air handlers,
•Lifting up to 40kg,
•Site cleanliness and maintenance work,
•Working at height, in elevated spaces.

Preferred qualifications:

•Vendor certification of the following: Linux/Unix System Support, MS Windows Support, Cisco knowledge – LAN / WAN and Wireless,
•Telecom knowledge, including VOIP/SIP and mobile technologies,
•Previous experience of technical support in a dynamic and fluid work environment,
•Prepared to develop skills needed to support specific Fulfillment Centers automated systems,
•Ability to coordinate with corporate-based support groups to implement IT changes.

What we offer:

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.

If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

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