Service Desk Analyst

30 Sep 2017
02 Nov 2017
Contract Type
Full Time
IT Service Desk analyst that will be responsible for providing effective and efficient first line IT support to all users across the business, providing excellent customer service.


You will be responsible for either 1st line technical support or 1st and 2nd line support depending on experience across our Malmesbury site (Head Office) and some European sites. This is a busy and demanding role where you'll be supporting over 2000 users based in Head Office and a further 500 remote users across the UK and Europe.

You'll be the single point of contact for all phone calls and emails from staff and also high level executives and VIP's regarding IT issues.

1st and 2nd line support/troubleshooting of IT related incidents from in-house software to hardware such as blackberry's, iPhone, iPads, Laptops (Dell) and Printers (HP) and dealing with basic network problems such as ADSL broadband issues.

Skills and Experiences

* Supporting Microsoft Windows and Apple OSX operating systems
* Providing high level of support to Execs and VIPs
* Troubleshoot basic network issues such as Wi-Fi and DSL issues
* Ensure all work related tasks are logged and tracked within the Service Delivery Tool
* Supporting remote and home workers through VPN technology (UAG and F5)
* Providing technical support and assistance on IT related projects
* Maintaining an Asset Database and track changes
* Experience supporting IT services.
* Excellent customer service
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