Associate IT Systems Technician

Forgerock Limited
Bristol (City Centre)
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
IT Systems Technician Bristol - Permanent About the company: ForgeRock® isn't your typical high tech company and aren't looking for typical people. We believe in and foster a flexible and collaborative work environment. We've grown enormously, but remain true to the innovative, can-do start up values that got us here. Most important of all, we keep hiring talented, smart, fun, and genuinely nice people. Our customers are some of the biggest companies, organizations, and even countries in the world. On any given day, it's likely that the ForgeRock Identity Platform helped keep your data safe, gave you access to services, and supported trusted relationships between you, companies and the devices you are using. You can read more about us at ***********************-us The Role: ForgeRock, the innovative global open source Identity vendor headquartered in San Francisco, CA, is currently hiring for an IT Systems Technician to join our team in Bristol! ForgeRock's internal IT team is responsible for security & infrastructure, application development, supporting the engineering infrastructure and the desktop estate - a diverse range of systems, applications and services that enable ForgeRock to create, sell and support it's amazing software. We are searching for an entry to midlevel, motivated IT Technician to join our team. As an IT Systems Technician, you will be responsible for quickly and dynamically troubleshooting issues with a friendly and outgoing personality. This is 60-70% client-facing and 20-30% server/backend system administration. We're searching for someone who's a great communicator, a "go getter" and have a sincere interest and passion for the IT field. If you have most of the following skills and experience then we want to hear from you! - Passionate about helping others with technology challenges - Expertise in all Mac, Windows, and Linux Operating Systems - Familiarity with Google Apps and Microsoft Office365 - Answering all incoming internal support calls and E-mails - Familiarity with desktop management systems for Mac and PC's - Provide User IT on-boarding and training - Understand VoIP and data communications - Review and report IT performance statistics and monitor analytics. - Assist with Business Continuity and Compliance processes - Excellent written, verbal communication, and organizational skills - Vendor management coordination and communication Life at ForgeRock: We believe in and facilitate a flexible, collaborative work environment. We've grown enormously, but remain true to the innovative, can-do start up values that got us here. We continue to hire talented, smart, fun, and genuinely nice people because we have an in interest in their success. Below are just a few benefits we have to offer at ForgeRock: - A great team of smart, fun and genuinely nice individuals to work with - Awesome company culture focused around providing a flexible and collaborative work environment - Regular office bonding events like lunches, happy hours, group off-site and hack-days - Well-stocked kitchens whether you're hungry or thirsty - Competitive benefits and perks - Generous employee referral bonus program - Company-wide winter & spring social events - We're Mac friendly! - Amazing offices across the globe - San Francisco HQ; Vancouver, WA; Austin, TX, London & Bristol, UK; Grenoble, FR; Oslo, NO; Singapore, Australia & counting!
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