Senior Pensions Administrator

29 Sep 2017
03 Nov 2017
Contract Type
Full Time

This is a fantastic opportunity for a candidate with exceptional administration and service skills and experience. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Equiniti is committed to promoting from within our business and for driven and ambitious candidates future roles may include team leadership or more strategic operations roles across our business sectors.

Working as part of our Pensions Administration Team, the successful candidates will have Defined Contributions experience and will undertake a wide range of activities

Department Information

Our Operations function is the engine room of our delivery capability to our clients for all of our Divisions; Pensions Solutions, Shareholder Services and Commercial Solutions. Group Operations has a headcount of 1500 FTE covering 22 locations in the UK and includes contact centre capability, payment processing and complex transactional and administration functions.

Our Operations teams deliver a service to our clients that is in line with strict client contractual and regulatory requirements, as well as protecting the commercial interests of Equiniti. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.

As a Senior Pensions Administrator you will be responsible for;

  • Provision of administration service including calculation of member benefits to customers as per Service Level Agreements
  • Maintenance of up to date filing and records for department, checking the integrity of customer data
  • Processing of a wide range of routine and non-routine documentation within defined procedures
  • Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
  • Drafting of non-standard correspondence in response to customer enquiries
  • Inputting customer details and accesses customer information
  • Collating and analysing data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
  • Identifying process improvements in immediate area of work responsibility in order to improve throughput and customer service
  • Overseeing and checking the work of less experienced Team members
  • Work allocation within the team
  • Carrying out projects and ad-hoc activities as determined by Team Leader

As the successful candidate you will demonstrate the following;

  • Excellent attention to detail and capable of following defined processes and procedures
  • Superior communication skills: written and oral
  • Strong desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • Excellent ability to develop positive and productive working relationships
  • Good IT skills and a willingness and aptitude to learn a variety of systems
  • Experience in Defined Contributions Pensions
  • Able to work on own initiative
  • Experience of working on and in part leading projects

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