Credit Controller - Located in Peterborough

Taskmaster Resources Limited
29 Sep 2017
02 Nov 2017
Contract Type
Full Time
Credit Controller - Located in Peterborough Full time, Permanent Job Purpose: The Credit Controller, as part of my clients Finance team, will have the important role of ensuring we are collecting commissions owed from sales made at events as well as ensuring the company debtor list is managed and outstanding client balances are organised and scheduled for collection. Attention to detail, confidence in dealing with internal and external clients, accuracy in reporting and being process driven is essential, alongside experience in a credit control environment. Key Result Areas: - Events timetable is maintained to ensure every sales report is received within timeframes. - Ensure debtor list is reported accurately and updated on a daily basis. - Ensure debt collection procedures are closely adhered to and outstanding client balances are tracked. - Communicate effectively and efficiently with Head of Finance, Sales Team, Events Team and Customer Service Manager at all stages; updating them on client dealings. - Reducing company debt. - Protect the Progressive brand when managing customer complaints resulting from credit control process. The Role: - Organise your diary efficiently and effectively to ensure all sales reports following Events have been received and if not, chase. - Implement and maintain a workable credit control procedure. - Identify outstanding debt and organise priority for collection. - Liaise with Sales Team, Events Team and/or Customer Service to ensure disputed invoices are resolved smoothly; checking that everything has been done to collect outstanding balances, prior to formal credit control procedures. - Update and maintain the CRM system with all details of communication made. - Check each customers' credit situation and correspondence raised, prior to chasing payment. - Manage customer relations in a timely and organised manner. - Chase overdue invoices by telephone, email and letter within agreed timescales ensuring all deadlines advised to the customer is adhered to. - Send out client statements and copies of invoices as may be agreed from time to time. - Where applicable negotiate and maintain payment plans, through direct debit to ensure ease of collection. - Take payments through PDQ or direct to bank or set up direct debit plans. - Follow up non-collection of direct debits, advised by Eazipay. - Respond promptly to both client and internal queries and update CRM system (ISoft) for each point of contact/ correspondence. - Create and maintain Excel spreadsheet of all uncollected customer balances and provide weekly report to Head of Finance. - Start legal proceeding where necessary. - Propose write off of irrecoverable receivables. - Other duties as delegated by the Head of Finance. Values: - Results Focused: As someone who pays close attention to detail and accuracy, you will be efficient in your record keeping, prioritisation and adherence to deadlines. - Professional: With your "can do attitude" you will be able to deliver operational excellence in everything you do. Your professionalism and assertiveness in dealing with customers ensures you achieve results with the ultimate aim of reducing the company debtor list. - Resourceful: You will have the enthusiasm to research techniques and improved methods internally and externally. You will have the confidence in dealing with a variety of different personalities and will think laterally in keeping others advised. - Passionate: With the ambition to thrive and succeed you will bring enthusiasm and motivation to the job and your team. Working on your own initiative and as part of the Finance team, you will have confidence and uniqueness in your style. - Loyalty: You are progressive, innovative and personal in your work. Being a team player, you demonstrate loyalty to the team and the company. - Ambitious: You believe in delivering excellence, on time, every time. You naturally challenge ideas, are able to make decision quickly and have a positive and proactive demeanour. - Continual Development: You are continually learning and improving. Its second nature for you to maintain up to date knowledge and to share knowledge and experience with others.
This job was originally posted as