Desktop Support Engineer

Holland & Barrett Group Ltd
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
A fantastic opportunity has arisen for a Desktop Support Engineer to join the IT Team here at our head office in Nuneaton.

The purpose of this role is to provide a 1st and 2nd line of support for incident resolution, request fulfilment, and assist in the maintenance of services across Holland & Barrett’s offices and stores.

The Role

Provides IT support cooperate users and stores across the estateService request fulfilmentUpdating and maintaining the asset registryInitial investigation and implementation of first-time fixInstallation, configuration, and maintenance of desktop and laptop devicesInstallation of Security SoftwareInstallation, configuration, and maintenance of mobile devicesInstallation, configuration, and maintenance of company approved softwareThe Person

Ability to provide primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Knowledge of ITIL best practice frameworkKnowledge of retail systems including end user POS , routers, networksKnowledge of retail applications to support end usersKnowledge of BES Server and Apple iTunes for configuration and troubleshooting of mobile devicesAn understanding of how to troubleshoot card payment issues for storesKnowledge of Active Directory and ExchangeAbility to work independently at as part of a teamExcellent business friendly communication and customer service skillsThe Company

Holland & Barrett is one of the nation’s most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…

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