Technical Infrastructure Specialist

Premier Foods
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
Technical Specialist

Based in Eastleigh

Premier Foods are offering an exciting opportunity for an experienced Technical Specialist to work in a fast paced and energetic Technical Delivery team at our vibrant Eastleigh office. The successful candidate will have a proven history of delivering technical IT projects across a wide range of technologies, working with large-scale specialist 3rd parties and providing 3rd line technical support.

Key roles and responsibilities…..

?Provide change and project implementation skills across the IT Infrastructure while also delivering 3rd line support & problem resolution.

?Ensure that all parts of the Infrastructure are performing optimally and are resilient.

?The role is also responsible for a selection of Premier sites, their systems and operational excellence

?Drive strong incident and request management, delivering a best in class service

?Provide innovation and advice on the technologies used to support and run Premier environments

?Ensure all technical implementations and changes adhere to the Premier Foods change control process

?Ensure all technical implementations and changes are fully documented

?Able to carry out technical implementation work from Technical Architects or following assigned ER (Enhancement Request) work

?Ensure all incidents and requests that are passed to a 3rd party are managed in a professional and timely manner, ensuring ownership of the resolution of the incident or request until agreed closure

?Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations

?Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings for Premier Foods

?Establish and maintain an effective relationships with all IT service teams

?Ensure all fixes and workarounds are documented and are within the stipulated guidelines and in accordance with the IT Security Policy

?Ensure incidents and requests assigned to the Infrastructure Specialist team are resolved within agreed SLT’s

?Member of an OOH rota providing technical support for P1 incidents

?Carry out problem management with an aim to implementing automated and robust solutions to avoid recurrence of incidents

?Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally

?Ensure all our operational software, alerting and processes are updated and agreed

?Establish and maintain effective business relationships

?Responsible for the technical health and operational capabilities of all infrastructure & end user experience at a selection of assigned sites

?Travel is expected to other sites as and when required by incidents, requests, projects or other requirements, a proactive visit is expected at least monthly

Experience and qualifications needed……


?Lives and works by the Premier values

?Excellent general knowledge and experience working with all technology deployed within Premier Foods

?In depth experience and knowledge of a least one specific platform used within Premier Foods

?Experience of working in a team-oriented, collaborative environment

?Ability to work autonomously and adapt to changing use of technology

?Ability to travel throughout the UK and work unsocial able hours when required

?Good interpersonal, written, and oral communication skills

?Ability to prioritise and execute tasks in a high-pressure environment and make sound decisions in emergency situations

?Ability to present ideas in a user-friendly language

?Highly self-motivated and directed

?Keen attention to detail

?Proven analytical and problem-solving abilities

?Ability to work in a fast paced, changing & highly visible environment

?Strong customer service orientation

?Detailed understanding of core Microsoft products

Highly Desirable

?Hands on experience of network switching, routing and firewall

?Detailed understanding of layer 2 & 3 networking principles

?Experience of deploying and integrating cloud solutions


?Degree level education

?Good understanding of the organisation’s goals and objectives

?Experience of project implementations in a manufacturing environment

?Wide breadth of technical knowledge and experience, including:

?Storage Area Networks


?SAP on Linux



?Cisco, HP & Aruba network technologies


?Google Enterprise Applications

?Amazon AWS

?Centralised Architectures

?Virtualisation platforms

?Ability to work with and challenge 3rd party specialist providers

Seniority LevelMid level

Industry?Consumer Goods

?Food & Beverages


Employment TypeFull-time

Job Functions?IT Projects Delivery

?IT 3rd Line Support

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