Business Travel Consultant

Recruiter
Clarity Travel Management
Location
Glasgow
Posted
03 Oct 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time

Welcome to Clarity the Business Travel Experts

The new Clarity was launched in May 2017, following the successful merger with Portman, creating the eight largest TMC in the UK. With offices across the UK and in Ireland and the Netherlands, Clarity has a turnover in excess of £400m per annum.

Leading expertise. Great people.

We believe it’s our people who make the difference. Everyone at Clarity brings their own personal skills and set of industry expertise to the challenge of delivering great value and excellent service.

Business Travel Consultant

Our Travel consultants offer exceptional levels of customer service, supporting our clients by processing booking requests, amendments, and cancellations. Clarity have an exciting range of accounts and offer support to clients across a variety of sectors, so this is an excellent opportunity to flex and develop your skills.

As a Business Travel Consultant no two days are the same, but on a typical day you will;

·Assist clients with their travel enquiries both over the phone and via email, including (but not limited to) booking flights, hotels, rail, car-hire, airport parking and advising on travel visas requirements.

·Convert general enquiries into actual bookings utilising all the tools and technology available.

·Take ownership of travel requests enquiries received in writing or over the telephone

·Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.

·Accurately process data and issue invoices to ensure compliance with ISO standards.

·Support any commercial agreements which are in place.

·Ensure the highest level of customer service is offered to internal and external customers at all times

·Log and deal with customer complaints and reduce future issues, escalating where necessary.

What it takes to be a Business Travel Consultant;

·Previous experience working as a Travel Consultant either in Business Travel, or leisure travel

·GDS proficient, or working knowledge of airline, rail fares and ticketing is desirable but not essential

·Experience & knowledge of selling nett fares, air passes, RTW fares and re-issues would be a distinct advantage

·Proven customer service experience, working with calls and emails

·Good knowledge of the rail network industry

·Computer literate with experience of email and web based programs

·Excellent communication skills both verbal and written

·The ability to think logically and consider all relevant aspects

·The ability to work under pressure, in a fast paced environment

In return we offer a competitive salary with the opportunity to grow and develop you career plus;

·23 days holiday + Bank holidays

·Holidays increase to 25 days after 2 years’ service

·The option to buy extra holidays

·Pension, Company funded nights out, Discounted Travel and incentive trips and prizes


This job was originally posted as www.totaljobs.com/job/76032188