Senior Guest Insight Analyst

Carnival UK
30 Sep 2017
03 Nov 2017
Contract Type
Full Time
As a world-leading cruise company with big plans for the future, we need to ensure our holidays offer the very best experience to our guests, so they come back again and again.

As Senior Guest Insight Analyst you would be using top notch data analytics and survey design to discover new ways we can delight our guests and encourage others to join them.

You would be using our guest feedback, including pre and post cruise surveys, to help the business understand holiday-makers needs, motivations and expectations. You would be working on segmentation, discovering new business-changing insights, trying new ideas, looking for patterns in different data sources and visualising data in compelling ways. Most of all you will be helping the business prioritise its resources to make meaningful change for our guests and our business.

You’d be part of our growing Consumer Insights team, championing the guest within the organisation.

To succeed in this position, you will be an expert at analysing large datasets, drawing out key insights and creating action-orientated stories. You will need to be able to clearly communicate potential opportunities and influence those in the business that will help you make it happen.

About us

Carnival UK is the UK operating company for P&O Cruises & Cunard. We provide world class cruise holidays and operate a winning culture to achieve unrivalled success.

Cunard epitomises luxury on a grand scale with three iconic ocean liners including the world famous flagship Queen Mary 2. In 2015 we mark our 175th anniversary with celebrations and special events taking place around the world.

With eight ships, eight attentive and friendly crews and an entire wondrous world to explore, P&O Cruises is Britain’s cruise line of choice. Britannia – our flagship – arrived in March 2015 giving us the opportunity to surprise, indulge and treat our passengers with more “this is the life” moments.

It takes great passion and real commitment to maintain our position at the top and because of that we were recently voted 15th most attractive employer within the UK. That’s why exceptional, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be a successful and enjoyable one. This is your chance to join us on our journey. Apply Now.

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