Mortgage Lending Adminstrator

Belmont Green Finance Ltd
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Vida Homeloans, the trading style of Belmont Green Finance Ltd, are challenging traditional ways of thinking in the mortgage industry. If you are looking for a career within a fun and energetic company, who embrace diversity and are value led, Vida Homeloans are looking for an experienced Administrator. Major Activities and Responsibilities: * You will be the first point of contact on our inbound and outbound telephone enquiries so must be confident on the telephone. * Work as part of a team to ensure departmental targets are met along with maintaining high service standards to all stakeholders, in particular intermediaries. * Check adequacy and authenticity of reference enquiries together with the raising queries as necessary * Respond to customer, intermediary or solicitor enquiries * Build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as Sales & Marketing, Risk, Compliance etc to help to ensure all lending requirements are satisfied prior to release of funds * Ensure workload is actioned within set SLA * Ensure a high level of customer service is maintained on a daily basis * Identify ways to improve department productivity or quality of service to brokers * Interact with intermediaries and customers to ensure expectations are being met at all times * Receive inbound calls from intermediaries and action as appropriate * Deliver on promises made * Target Right First Time procedures and processes * Outbound calls - chase valuations and intermediary documents * Send out mortgage offers * Input of valuation reports / Data input Skills and Experience Required (or desired): * Educated to GCSE level (at least 5 A - C grades including B in English and Maths) * Previous experience of mortgage/loans processing (desirable) * Administration and/or workflow experience * Customer contact experience with a commitment to customer service excellence * Familiar with the financial services marketplace (desirable) * Strong administrative and organisational ability * Excellent keyboard and IT literacy (including use of Microsoft Word and Excel) * Excellent oral and written communication skills * Confident, clear and professional telephone manner * Attention to detail * Ability to perform well under pressure and adhere to strict deadlines * Ability to work as part of a team * Able to quickly assimilate & understand new information * Flexible approach to working practices * Desire to progress to hold a lending mandate to approve mortgage applications
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