Product Implementation Manager

DHL Supply Chain
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

Product Implementation Manager
Ref: req46934

Position: Product Implementation Manager
Location: Home based covering North Region
Customer: NHS SC
Salary: Competitive
Contract Type: Permanent (Full-Time)
Closing Date for Applications: 9th October 2017

As a Product Implementation Manager you will be responsible for ensuring that you are change management expert operating in the specialist surgical product environment on complex and high value clinical conversions in a highly emotive clinical customer facing environment. The role will engage at multiple levels within the customer base including finance, procurement and clinical and varying levels of seniority to influence and drive a seamless integration process with customers and suppliers.

The role will be home based, but you will be required to cover the North region. This is locations from North Yorkshire to Scotland.

Key Responsibilities in this role will include;

Gaining customer trust through relationship development and being a credible change management expert.
Position the NHS Supply Chain services and operations to customers to gain commitment to proceed
Undertaking review of the customers systems and processes
Agreeing service specification and requirement to migrate customers to NHS Supply Chain transactional business
Ensure customer satisfaction
Deliver smooth and seamless conversions.
Deliver the implementation high value clinical conversations
To feedback to the business when a customer need cannot be fulfilled by NHS Supply Chain for accurate management
Develop a Trust level detailed implementation plan to deliver the agreed objectives
Ensure all required Trust personnel are trained and fully understand the service operation
Provide progress reporting on delivery
Provide intelligence back to NHS Supply Chain
Liaise with all required external and internal stakeholders and departments to deliver the project
To engage with Trust regarding the transacting of high value clinical prodcust via NHS Supply Chain and implement
Efficiencies in line with customer requirements

Key skills and experience in this role will include:

Experience of being customer facing
Experience of managing customer relationships
Mature ambassador for NHS Supply Chain, NHS BSA and NHS England
Experienced in query resolution
Experienced in change management, conflict management and overcoming challenge
Extensive knowledge of NHS Supply Chain internal systems and processes
Experienced in frequent regional and national travel
Willing to work onsite and temporarily implemented with Trusts
Able to be home based and remotely managed

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Facts and Figures

DivisionV7, SUPPLY CHAIN Employment TypePermanent Full-Time
Business UnitDHL Supply Chain UK Contract TypePermanent (Full-Time)
LocationUnited Kingdom - UK Working Hours
Job TypeProcurement Shift RequirementRotational
Career LevelProfessionals Relocation OfferedNone
Responsible for Travel RequiredBelow 50%
Reports toHead of Specialt Service Delivery Travel ExtentWithin country
Target Hire Date09/10/2017 Work Permit RequiredYes

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