IT Service Desk Support (Retail)

St Albans
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Company DescriptionSkechers USA, Inc.

A three-billion-dollar global leader in the performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. Skechers' success stems from its employees, high-quality, varied product offering, diversified domestic and international distribution channels, and targeted multi-channel marketing. The company offers two distinct footwear categories: a lifestyle division and performance footwear. Through licensing agreements, the company also offers branded apparel, bags, eyewear, toys, and more.

Celebrity product endorsees for Skechers' collections include multi-platinum recording artist Meghan Trainor, model and actress Kelly Brook, TV personality Brooke Burke-Charvet, and athletic legends like Sugar Ray Leonard, Ozzie Smith and Howie Long. In addition, elite marathon champion and Boston Marathon winner Meb Keflezighi, elite runner Kara Goucher, and pro golfers Matt Kuchar, Brooke Henderson, Belén Mozo, Colin Montgomerie and Billy Andrade represent the Skechers Performance Division.

The Company sells its footwear in department, specialty and independent stores, as well as through more than 1,710 Company-owned Skechers retail stores and online at Beyond the United States, Skechers product is available in more than 160 countries and territories through an international network of subsidiaries in Canada, Brazil, Chile, Japan, and 27 countries in Western and Central Eastern Europe; joint ventures in Asia and Israel; and distributors around the world.

Headquartered in Manhattan Beach, California, Skechers is traded on the New York Stock Exchange under the symbol SKX.

Job DescriptionJob Purpose

Primarily support the Retail arm of the business, with advice and resolutions to IT requests from store staff.

Main Duties and Responsibilities

Main Duties and ResponsibilitiesSupport Retail POS Systems via office based and travelling to sites around EnglandRespond to telephone calls, emails and personnel requests for technical support.Identify, research and resolve problems reported predominantly by retail storesTrack and monitor problems to ensure timely resolution.Write/update tickets and assign to appropriate team(s) as requiredInstall, configure and troubleshoot hardware and software including portable and handheld devices.Document procedures and update the knowledge base as required.Follow through to job completions.Assisting other team members as required.QualificationsDesired Skills & Experience

Focused and able to work independently and in a team environmentQuick learner, able to grasp concepts and apply knowledgeProficient in managing tasks and following through in a detailed and organised mannerExcellent customer service and problem solving skills, dealing with varying levels of seniorityExceptional communication skills and work ethic.Commercial working knowledge of Windows 7, 8.1 & 10 including Unix/Linux and NetworkingProficiency in MS 2007/2010/2013 particularly Outlook 2010, 2013 & 2016Experience in hardware and software installations, configuration and troubleshootingExperience in Retail Point of Sale systemsGood exposure to Active Directory user administration, Macintosh, Illustrator, Photoshop and SQL.Commercial experience in 1st and 2nd line supportDegree educated in a technical discipline or equivalent number of years equivalent experienceEnglish language is essential with fluency in other European languages an advantage.Provide on-call support as part of a team rota

Additional Requirements

Full clean UK driving licenseRequirement to lift IT equipment on occasionAdditional InformationPermanent Full Time positionCompetitive compensation packageProduct discount25 days holiday (incl. public holidays)Group Personal PensionGroup Income ProtectionGroup Life AssuranceLong service awards
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