Customer Support Engineer (Software)

Easyweb Recruitment
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Customer Support Engineer (Software)

Our client are a global market leader in the design and manufacture of cash validation devices and processing services. They’ve over 300 employees at 10 locations across five continents, with around 120 based in their state-of-the-art head office in Oldham, Greater Manchester.

As a result of their continued international growth and new product development, they are looking for passionate individuals to join their highly-successful, expanding team. If you’re a visionary in your field and unafraid to challenge the status quo, you could be exactly what they need to fulfil their goal of revolutionising the cash handling industry.

They strive to be the best at what they do and are proud of their track record of innovation and growth, so it’s great to be recognised for their achievements and success. Recent accolades include The Queen’s Award for Enterprise: International Trade, The Sunday Times BDO Profit Track 100 and being listed in the London Stock Exchange 1000 companies to inspire Britain.

You’ll find them on the edge of the Pennines and less than half an hour from central Manchester, with great local amenities and transport links on their doorstep. On-site they’ve modern, open-plan offices, a rapid prototype workshop and development laboratory, which along with their friendly and hardworking culture should help you feel right at home.

Position: Customer Support Engineer (Software)
Location: Oldham, Manchester
Job Type: Full Time, Permanent
Salary: £Highly-Competitive and Negotiable

Their Opportunity:

This exciting new opportunity is for a proven or aspiring Customer Support Engineer to join their Global Customer Support Team in Oldham. Working as a member of their established customer support team, you’ll liaise directly with their UK-wide and European customers to understand and resolve a broad range of communication and set-up issues.

As a natural problem solver, although you’ll be software focussed, you’ll in time be required to learn and advise on mechanical and electrical issues. You’ll be supporting the sales team, investigating problems, responding to calls and emails, and meeting customers (both here in the UK and in Europe), ensuring no two days will ever be the same.

Your role:

- You’ll provide excellent customer service and technical support to new and existing customers, with in-depth technical expertise relating to our cash validation and print products and services.
- You’ll support the Sales Team in the early stages of new customer relationships, with technical advice, solutions and recommendations.
- You’ll utilise conventional test equipment and IT diagnostic software tools to investigate faults, bugs and other issues.
- You’ll gain an in-depth knowledge of the entire mechanical, electronic and software product range.
- You’ll liaise with the UK based Development Team on recurring issues and product fault trends.
- You’ll contribute to developing technical manuals and online support tools.
- You’ll be willing to travel within the UK primarily and internationally.

Your Qualifications:

- Minimum of HND / HNC in Software or related engineering qualification, is preferred.
- Vocational course certification or extensive hands-on commercial experience, as an alternative.

Your Skills & Experience:

- Experience in a technical support role, ideally second line / customer-facing.
- Experience in communications and interfacing peripherals to computer hardware.
- Experience in C#, C++ or Java is essential.
- Excellent communication skills, both spoken and written.
- Proven ability to learn about new and complex products and services quickly.
- Able to demonstrate analytical and creative problem-solving skills.
- Ability to produce clear, concise, technical reports.
- Deliver training to individuals with varying levels of expertise.
- Proven team player.
- Full driving licence, for use of the company pool cars.

Your Package & Perks:

Flexible working hours, to fit around personal commitments and give you time off when you’d like it most Paid breaks, in their own state-of-the-art open-plan offices, with free hot premium drinks.

24 days holiday, plus Bank Holidays, for great work-life balance Workplace Pension Scheme, with a 3% contribution from us Private Healthcare Scheme available for you, and the option to add family members Childcare Vouchers and Cycle to Work Scheme Free onsite modern gym, staff car workshop and an active social calendar.

You may have experience of the following: Customer Support Engineer, Support Engineer, 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, IT Support etc.

Our client are an equal opportunities employer.
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