IT Support Analyst, 2nd Line Support

27 Sep 2017
03 Nov 2017
Contract Type
Full Time

MHR are offering a dynamic and exciting opportunity to join our Internal IT Support department!

Reporting to the IT Support Team Leader, you will be part of an IT Support team providing services and support to the wider MHR business across three sites, ensuring that an effective service is given in an efficient style.

We need someone who is able to be the technical bridge between the support function and the infrastructure team whilst meeting the demands of the business.

This is a varied and demanding role, perfect for a candidate up for a challenge and a strong interest in technology!

Key responsibilities:

·To provide telephone and remote 2nd line IT support

·To monitor and maintain the remote support management systems

·Support database product including SQL server and Oracle

·Managing & supporting Thin Client technologies such as Citrix / Xenapp

·Managing & Supporting SAN / NAS technologies

·Cisco telephone system management & configuration

Key experience:

We are interested in hearing from candidates who ideally have the following:

·A proactive and diligent approach to their work

·Excellent customer service and communication skills

·Great rapport and relationship building skills with both internal and external customers

·A strong, logical approach to problem solving

·Excellent organisational, time management and prioritisation skills

·Ideally 5 years’ experience with in IT support service delivery

·Server experience within your technical background

·Experience of management & configuration of Cisco telephone systems

The Company

MHR is a leading provider of software and services for talent management, HR, payroll and analytics. We currently support over 5% of the UK workforce. For more than 30 years, we’ve been helping organisations of all shapes and sizes drive organisational performance, working in partnership to reduce operational costs, streamline outdated processes and enable their people to deliver maximum value for their business and customers.

This is a challenging but rewarding role within aproductive and proactive team!

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