IS Support Technician

Ordnance Survey
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
New opportunity not to be missed! Ordnance Survey has a unique opportunity available for an IS Support Technician (Desk-side) to join the team in Southampton. The role is a full time, permanent position offering a competitive salary and excellent benefits - this is a fantastic opportunity to develop a rewarding career. Ordnance Survey produces digital map data, online route planning and sharing services and mobile apps, plus many other location-based products so you know exactly where you are. Through the success of our mapping data, we've also attracted the attention of governments across the world who want what we have in Great Britain; so we help other countries to build the same capabilities in quality data accumulation and management. About the Role An exciting opportunity has arisen to join the Desk-Side Support Team within OS. You will be responsible for Hardware Asset management and technical support of the Client estate, both laptop and desktop devices supporting the Windows 7 and Apple OSX operating systems. You will support the App Portal (the application through which client software is requested and supplied) being responsible for software installations and management of the Portal. As part of the Desk-Side Team, you will be responsible for the deployment of hardware and software to the client estate and provide sound technical advice in support of purchasing requests. You will trouble-shoot customer issues which will include assisting 1st and 2nd level support teams, dealing with 3rd level support teams and associated calls. There will also be a range of general administrative tasks that you will be responsible for. As part of your ongoing development you will engage in project and improvement activities. The team provides on-site support between 08:00 and 17:0 Monday to Friday and a rota system is in place to ensure that these hours are covered. About you Although additional training, predominantly hands-on practical development and mentoring will be provided, you will have a good technical background with skills and experience in supporting Windows 7 (exposure to Windows 10 is desirable) and hardware, both laptops and desktops. Knowledge of Apple OSX is desirable. You will be a highly organised person who has an ability to plan your workload to ensure that deadlines and Service Level Agreements are met. Learning new technologies and skills excite you and you are keen to put your new learning into practice. As result you ensure that your skill set is up to date so that you can continue to provide the best support to the business. As someone who is highly motivated and proactive, you are always looking for better ways of doing something with a focus on process improvement and finding ways to automate tasks and procedures. To be successful you must demonstrate your track record against the following essential criteria and competencies in your application: - Evidence of a drive and determination to learn and apply new skills - Very good knowledge of a range of technologies including Windows 7, Windows 10, Apple OSX - Strong customer focus with an ability to identify and implement service and process improvements to provide even greater customer satisfaction - Good investigative and problem-solving skills - Organisational skills and an ability to prioritise tasks and deliver to deadlines - Very good communication skills both written and oral. We offer a fantastic benefits package to the ideal IS Support Technician (Desk-side)! - A great pension scheme - Competitive salary - Performance related bonus - 25 days annual leave (30 days after five years) bank holidays and an extra 3 days over Christmas - Flexible working - Retail, leisure, sports, health, and technology discounts - Paid volunteer day - Training and development opportunities to keep your skills current - Access to social clubs including running, volleyball, yoga, photography, and our choir - Support for your health and wellbeing from eye care vouchers, child care vouchers and health checks Closing date: 4th October 2017 Why not click 'apply' today? Don't miss out on this opportunity to join the world's leading map making and big data organisation as our IS Support Technician (Desk-side).
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