Technical Support Technician

Avenue Scotland Limited
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Technical Support Technician | Coatbridge | Permanent | £25,000

Avenues client, an expanding electronic design and manufacturing company, is actively looking for a Technical Support Technician to join their highly successful team. This is a new role for a hands-on technician to be involved in the product launch and support of new products being introduced.
The role will be fundamental in the success of the launch and ongoing support of these new products as the position holder will be communicating directly with the end user.

The Role

*Duties will involve configuring and electrical wiring of systems to suit various customer applications using the range of liquid level and oxygen sensors.
*Providing technical phone and email support to customers of the instrumentation products.
*Programming of existing systems to match needs of the customers.
*Providing feedback to sales team on customer issues and future development and application opportunities.
*Expanding the knowledgebase of customer applications.
*React positively to unforeseen challenges and ensure any negative customer impact is minimised and avoided where possible.
*Maintain personal flexibility for this hands-on role working with and supporting the team and offering assistance where necessary.
*Must have the ability to organise, process and take responsibility for a variety of tasks and activities relating to the assembly of product to meet customer requirements.

The Candidate

Required Attributes:

*Good electrical wiring knowledge
*Ability to read and author technical drawings
*Good document writing skills
*Results focused using fact based decision making.
*The ability to work under pressure meeting tight deadlines, manage difficult situations and the stress associated with them
*Creative and innovative approach to problem solving
*Good IT, literacy and numeracy skills are essential to the role

Advantageous to Have:

*Modbus RTU/ASCII/TCP IP experience
*Fieldbus/ Profibus experience
*ATEX CompEx certification
*Siemens PLC or other PLC programming experience
*Experience with Solidworks or another CAD package
*Experience with a range of sensors
This job was originally posted as