Grooms Technician

Level 3 Communications Uk Limited
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Summary The Grooms Technician will be responsible for the preparation and execution of customer network grooms across Level 3 and peer networks. They will provide and assist with Incident, Change and Problem Management (adhering an ITIL based framework) alongside alarm management and throughput testing during grooms activity. Experience - Previous experience of working with telecommunications network inventory - Experience of provisioning MPLS, L2/L3 VPN, VPLS, Routing and Switching, OSPF, BGP, EIGRP, HSRP, VRRP. - Knowledge of Ethernet, SDH E1/E3 and SONET optical network OC-1 to OC-192 for access circuits. - Systems Skills: - Must have experience on Cisco 7000, 3000 Series, Alcatel-Lucent (Nokia) 77XX and Juniper MX120, MX480, MX960 or similar edge router/switches to design & deploy L2/L3 VPN, VPLS services. - Network infrastructure experience on QoS for Data, Voice, and Video, TCP/IP, IPSec VPNs - Valid CCNA, CCNP, JNCIA or MEF certification - Experience of managing and influencing stakeholders to achieve successful outcome for grooms activity with minimal customer impact. Responsibilities - Prepare, track and groom live customer services under a controlled change window with regular requirement for out of hours work. - Communicate consistently with stakeholders to manage dependencies, using all available communication methods to receive or provide clarity, and ensure provision of clear updates to relevant tracking systems - Design and Test of VPN based solutions, including network to network interconnects between service provider networks. - Update provisioning system records and tracking databases, ensuring high degree of accuracy, within specified timelines - Work moderate to complex projects with cross-functional teams and with limited guidance - Seek or provide guidance as necessary to gain support and develop cross-functional expertise - Stakeholder engagement (internal and external) aimed at risk mitigation and complex problem resolution - Coach team members, provide training at regular intervals on current and upcoming projects - Contribute to process documentation and work instructions in support of new or ongoing activities Annual Leave - 25 days paid holidays per year in addition to statutory public/bank holidays Pension - Standard Life Group Personal Pension Private Medical Insurance Vitality Health Single cover Option to purchase cover for spouse &/or dependent children Life Assurance 4 x Annual Salary Option to trade down to 3 x Salary and use funding to spend on other benefits or buy up to 6 x Salary Discounted Dining Gourmet Society Tastecard Home Emergency Cover Travel Insurance Cycle to Work scheme Gadget Insurance Wine Club Laithwaites Childcare Vouchers Free parking Complimentary tea and coffee
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