Plant Machinery Field Service Engineer

JT Recruit Ltd Loughborough
25 Sep 2017
04 Nov 2017
Contract Type
Full Time
A vacancy has arisen for an experienced Plant Machinery Service Engineer to join a dealership that deals with the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products. Main Purpose of the Role: The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to JCB Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers. This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers The objective of this role is to provide the Customer with World Class customer service. Duties: - Build strong and positive relationships with the customer - Build and document knowledge about the customer company and its technical operations - Feedback any important customer information to the company - To promote aftermarket products and services to the customer - To react to any customer needs quickly, effectively and efficiently - To carry out repairs to the highest standard to provide a " First Time Fix" to the customer - Possess excellent laptop computer technical diagnostics skills - Excellent operation of the PDA unit to input job information and write-up data - Service and maintain equipment - Maintain and improve our profile in the market place - Provide World Class Customer Service - Present a professional image at all times - Carry out all work practices in line with company health and safety policy Additional information: - 40 hours working week, 08.00 - 16.30 hours - Overtime available at premium rate Personal Attributes: - Capable of delivering results under pressure and to strict deadlines - Quality focused - Honest, reliable, trustworthy, good time keeper - Ability to be professional, cheerful, co-operative at all times - Ability to be motivated and customer focused - Clean driving licence and good driving record (if applicable) - Full driving, Fork Lift Truck driving licence (training will be provided) - Previous relevant experience Benefits: - Attractive rates of pay - Pension scheme - 22 days paid holiday + bank holidays + 1 day for every 5 years completed service - Contributory medical insurance scheme - Death in service company life assurance - Merchandise purchases at cost - Sickness scheme - Childcare voucher scheme - Private medical health - Occupational health - Learning and development programmes - Career progression
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