CRM Executive

Cyv 1825 Limited T/A That Recruit
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
We provide B2B events, market research, publications & strategic & technical consulting across 4 brands in 10 different vertical industries & are currently looking for a CRM Executive to join our team based in Leatherhead, Surrey. We offer independent & expert market insight to allow companies to identify opportunities & grow their business. In addition to offices in the US & UK, the organisation has specialist consultants world-wide. In this role, you will work with the Marketing teams & business stakeholders to identify & acquire prospect data that meets business needs, using both internal and third party sources; this will also include the management & supervision of junior data research staff. As part of the Digital Team you will get involved in data capture strategies via digital channels & ensure accurate data is available to CRM users. You will provide first line support for all CRM related issues & enquiries from business users, which will involve you liaising with third-party technical support as required. You will be expected to investigate issues, identify solutions, implement/recommend actions as needed & provide training to all CRM users. Working with the Head of Digital, you will assist in the execution of our CRM strategy & enhancement programme to meet key business goals, including - working with stakeholders to define requirements, managing third-party suppliers, prioritisation, testing & delivery. You will work closely with Marketing & Sales teams on data performance, maintain & report on data quality & support the Head of Digital with initiatives on data compliance with the latest regulations. We require the following experience & skills for this role: - A minimum of 6 months experience in a CRM role - Supporting & enhancing Microsoft Dynamics - Working on data research & development - Understanding of data legislation & regulations - First class communication skills & a methodical problem solver - Advanced excel skills - Ability to develop & maintain strong working relationships with stakeholders at all levels - Excellent time management skills & deadline driven - Extremely well organised, able to plan, & execute several diverse projects at once - Strong commercial awareness - Experience in supervising a junior member of staff is advantageous This is an exciting opportunity for a bright & enthusiastic individual who wishes to progress in a CRM role. To be considered for this role, please apply today.
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