IT Operations Manager

Recruiter
Jet2.Com Limited
Location
Leeds
Posted
25 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
Reporting to the General Manager - Systems Support, the IT Operations Manager will be responsible for ensuring the smooth running of the applications and underlying infrastructure which underpin the Jet2.com and Jet2holidays businesses. In this role you will be deeply involved in setting up and running Jet2.com and Jet2holidays' first 24/7 on-site control centre. The Operations Control Centre, or Bridge, will provide a proactive capability to monitor our environments and take action before it impacts our customers or operation. You are required to respond to incidents in a timely manner and ensure the Team processes are continually evolving to so that speed and quality of resolution is always improving. This is a hands-on role which requires a good technical grounding and a drive to create top quality operations function. You will manage 4 small shift teams that will provide 24/7 cover in 12 hour shifts on a rota basis. You will also be responsible for working closely with the Support, DBA, Release, Development, Service Management, Infrastructure and Test Teams to co-ordinate incident recovery and prevent recurrences. To be successful in this role you must possess experience in Operations Management, Incident management, problem management, SLA management and time management. You should have practical experience - in a n operations setting - of working with Windows Server (2008 R2 onwards), Red Hat Linux, VMWare v5 onwards, enterprise infrastructure monitoring tools, Application Performance Monitoring tools and Service Mangagement tools. In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!! (IT Systems)
This job was originally posted as www.jobsite.co.uk/job/959109294