Senior Credit Risk Strategy Analyst- Collections & Recoveries

25 Sep 2017
03 Nov 2017
Contract Type
Full Time
The Role The position of Senior Collections & Recoveries Strategy Analyst forms part of the Credit Risk Strategy & Enterprise Analytics Department reporting into the Collections & Recoveries Strategy Manager. The role holder will be responsible for the development, tracking and re-forecasting to achieve financial objectives with specific focus on strategy design and analysis as it relates to collections and recoveries risk strategies and insights. The role holder will work closely with Operations and Strategic Operations on risk criteria for different account segments within delinquency and Finance/Loss Forecasting to ensure all strategy changes are included in the Finance cycle. The role-holder will partner closely with Strategy Execution, Scoring & Modelling and Portfolio Insight to assist in the delivery of robust strategies and best in class strategy reporting and analytics. Key Responsibilities *Development of measurable strategies for Collections and Recoveries which optimise the risk and reward performance through understanding of customer behaviours and impacts to key P&L lines. *Assist with the delivery of collections and recoveries strategy guardrail performance for our delinquent and charged off populations. *Analysing the relative success of the strategy suite and deliver strategy insight, recommending corrective actions as necessary. *Assist with management and improvement of control environment. Proactively raise self assessment issues and executing self-assessment of strategy programs to ensure they are delivering expected actions. *Proactively seek opportunities and assume responsibility for prioritisation of own workload. *Test, learn and rapid cycle re-forecasting of strategy financial performance. *Partner as required with CRS&EA's internal stakeholders to deliver effective analytical environment that supports comprehensive strategy performance tracking and P&L re-forecasting. *Partner with key stakeholders from across the business as required to develop and execute co-ordinated, robust, compliant and coherent treatment strategies. *Be an authority on Collections & Recoveries Strategies and develop understanding of local regulation / guidelines. Skills & Experience - Experience in a collections & recoveries specific strategy role with detailed knowledge of credit card collections practices preferably with a leading bank or similar monoline provider. Commercial Understanding of Product - Understand the product P&L and risk reward dynamics of the portfolio - Understand main KPI's and how to influence them - Able to identify and propose innovative strategies to drive business benefit - Other analytical skills, including statistical test design - Product and Market knowledge* - Business acumen around business model and strategy - Product knowledge including understanding of key drivers of credit risk and financial returns Stakeholder Management - Effectively collaborates within own team and across other business areas - Coaching and mentoring of Band 6 analysts - Strong presentation and communication skills Credit Risk Strategy Management - Analytical and strong problem solving skills. - Able to identify business trends and make new or existing account strategy recommendations that improve outcomes. - Proactive in the ongoing assessment and management of strategy actions to deliver the credit risk appetite. - Understanding of the drivers of asset quality. - Financial acumen with strategy level understanding of the behavioural drivers of risk and reward. - Working knowledge of credit scoring and modelling techniques and proficiency in use of statistical packages such as SAS enterprise miner, Angoss knowledge seeker etc. - Able to build basic financial models to assist Finance with P&L impacts of strategies - Familiar with both in market and U.S regulatory requirements. Technical Experience - SAS Enterprise Guide programming knowledge - Able to interpret analysis relative to stated objectives - Able to use complex data to drive strategy and business changes - Ability to construct executive presentations - Knowledge of word processing, spreadsheet and presentation software with ability to build graphs, pivot tables, use mathematical and statistical functions and create concise presentation views to support insights - Advanced Excel skills to access Cube data and aid presentation of analysis (not including VBA) - Understanding of collections score inputs, bad definition and usage - CRS&EA Knowledge - in particular leverages relationships in Credit, DWH function, Analytics team, Control, Scoring, Loss Forecasting Our Benefits Package *25 days holiday (plus bank holidays) *Non-contributory pension *Private healthcare *Life cover *Free onsite parking *Onsite Costa Coffee *Flexible benefits programme to suit you; ranging from financial, healthcare, lifestyle and leisure options to match individual lifestyles Who we are We are MBNA, one of the largest credit card providers in the UK. Our aim is to be the number one choice for unsecured lending, meeting the payment and borrowing needs of UK customers through the brands they trust. Alongside our core credit card range, we are also the power behind over 100 affinity credit card programmes, offering our customers competitive value and choice. Our vision is simple: to make life easier for customers by offering the opportunity to purchase today with money they will pay us tomorrow, working with a company they can trust. Our customers have voted us Credit Card Provider of the Year four years running at the Consumer Moneyfacts Awards and we are officially a Great Place to Work. MBNA - part of Lloyds Banking Group - are a significant employer in the North West of England and are proud to support sponsorship and charitable initiatives, both locally and nationally. Other recent awards have been given for our work on digital, leadership and community investment. We are an equal opportunities employer, and seek to ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, race, religion or belief, colour, nationality, ethnic origin, age, sexual orientation, gender reassignment, responsibilities for dependants and physical or mental disability. The company selects candidates for interview and placement based on their skill set and ability to meet genuine business requirements of a particular role. Our success starts with our people and we want to bring out the best of colleagues each and every day. We assess our talent against our Leadership Success Factors which include; Strategic Thinking, Resilience, Aspiration, Learning Agility and Emotional Intelligence. These are important to us as they help shape leaders now and for the future. When applying for a role at MBNA Limited (part of the Lloyds Banking Group) your personal information will be held securely in Lloyds Banking Group systems and processed so that we and any other companies in our Group that you have dealings with, either now or in the future, can look after your potential employment relationship with the Lloyds Banking Group. This will include information you provide when you apply to us, and any additional information provided by you or others such as credit reference agencies, fraud prevention agencies and referees. We may share and use the information we hold about you with our suppliers/subcontractors. Please visit our website for a full explanation of how we will store and use your information. More information can be found on our Lloyds Banking Group and MBNA websites.
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