Senior Analytics Insight Analyst

25 Sep 2017
03 Nov 2017
Contract Type
Full Time
The Role The purpose of the role is to support the development and delivery key analytical projects to the business. The role holder will support partnerships with key stakeholders across the business, including; Business Development & Marketing, Credit Risk Strategies, Operations, Digital, Innovation, Compliance, Finance, Technology, Data Warehouse. The role holder will build their understanding of the data environment, the operational model and business goals and objectives. In addition to this they will develop a technical and statistical skill-sets that will be leveraged to assist in the development of fit for purpose scorecards, models, tools, insights and recommendations that that drive efficiency, control, financial benefits and improved customer outcomes. The role holder must support a controlled business environment - they will be required to provide supporting materials to assist internal and external audit, ensure that they follow internal control policy and procedures and that a high degree of accuracy exists within their work. Key Responsibilities *Responsible for the production and development of a wide range of interpretative analytics. Helping to formulate conclusions and recommendations from the analysis to support the business in making better decisions. Examples include; Internal/External insight analysis, Benchmarking, Behavioral analysis, Voice and Text analytics. * Supporting the development and delivery of accurate, robust and functional analytical toolsets (e.g. predictive models, scorecards, optimisations and segmentations). Working alongside the Analytics Manager and Senior Enterprise Analyst to provide key support through the provision of analysis, reporting and data preparation. * Utilises various analytics, data sources and reporting suites to develop an understanding of financial performance and emerging trends. * Delivery of bespoke, informative and end-to-end portfolio analytics and integrated insights translating findings into meaningful and actionable insight and strategy recommendations. Ensures projects are delivered within agreed timeframes. Communicates findings and potential impacts on financial performance and business risks, recommending future business actions and direction. * Utilises all available Data (internal, external), Tools and Techniques as applicable to deliver appropriate analytics to solve key business problems and initiatives. * Ensure compliance with relevant policy (Enterprise and LOB) relating to delivery and deployment of analysis and tools. Developing and maintaining an efficient monitoring and tracking of model inventory and performance and ensuring timely completion of all governance and control requirements. Skills & Experience * Experience with SAS or SQL - preferred. * Degree in a numeric/statistical field. Essential: * Analytical capability - Demonstration of strong analytical and numerical skills and ability to convert business problems in to data driven management insights and solutions. * Strong verbal and written communication skills - Demonstration of ability to convey complex analytical findings to non-technical/statistical stakeholders across all levels of the organization. * Technical capability - knowledge SAS (or other), e.g. ability to interrogate databases to construct detailed analysis/reporting. Ability to develop efficient solutions to minimise processing time on the server. * Microsoft Office Experience - Knowledge of word processing, spreadsheet and presentation software. * Strong Business Acumen / Financial Services Experience - deep understanding of how the business P&L works and how business strategy can impact its key drivers. Preferred: * Experience in the development, deployment, maintenance and monitoring of statistical targeting models. * Experience in insight, analytics or strategy building/tracking and recommending appropriate actions. * Advanced Excel - Ability to build graphs, pivot tables, and use mathematical and statistical functions. * Advanced PowerPoint - Ability to build graphs, tables and to create concise presentation views to support insights. * Programming Language / Analytical Tools - Experience in SAS programming and/or Business Analytics/Business Intelligence software (e.g. Data Mining, Statistical Analysis, Text Analytics, Optimization, Forecasting). * Stakeholder Management - Ability to liaise confidently within the department and with LOB colleagues. Our Benefits Package *25 days holiday (plus bank holidays) *Non-contributory pension *Private healthcare *Life cover *Free onsite parking *Onsite Costa Coffee *Flexible benefits programme to suit you; ranging from financial, healthcare, lifestyle and leisure options to match individual lifestyles Who we are We are MBNA, one of the largest credit card providers in the UK. Our aim is to be the number one choice for unsecured lending, meeting the payment and borrowing needs of UK customers through the brands they trust. Alongside our core credit card range, we are also the power behind over 100 affinity credit card programmes, offering our customers competitive value and choice. Our vision is simple: to make life easier for customers by offering the opportunity to purchase today with money they will pay us tomorrow, working with a company they can trust. Our customers have voted us Credit Card Provider of the Year four years running at the Consumer Moneyfacts Awards and we are officially a Great Place to Work. MBNA - part of Lloyds Banking Group - are a significant employer in the North West of England and are proud to support sponsorship and charitable initiatives, both locally and nationally. Other recent awards have been given for our work on digital, leadership and community investment. We are an equal opportunities employer, and seek to ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, race, religion or belief, colour, nationality, ethnic origin, age, sexual orientation, gender reassignment, responsibilities for dependants and physical or mental disability. The company selects candidates for interview and placement based on their skill set and ability to meet genuine business requirements of a particular role. Our success starts with our people and we want to bring out the best of colleagues each and every day. We assess our talent against our Leadership Success Factors which include; Strategic Thinking, Resilience, Aspiration, Learning Agility and Emotional Intelligence. These are important to us as they help shape leaders now and for the future. When applying for a role at MBNA Limited (part of the Lloyds Banking Group) your personal information will be held securely in Lloyds Banking Group systems and processed so that we and any other companies in our Group that you have dealings with, either now or in the future, can look after your potential employment relationship with the Lloyds Banking Group. This will include information you provide when you apply to us, and any additional information provided by you or others such as credit reference agencies, fraud prevention agencies and referees. We may share and use the information we hold about you with our suppliers/subcontractors. Please visit our website for a full explanation of how we will store and use your information. More information can be found on our Lloyds Banking Group and MBNA websites.
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