MS Dynamics AX Support Analyst

25 Sep 2017
03 Nov 2017
Contract Type
Full Time
MS Dynamics AX Support Analyst Surbiton Ref: TUIHO01945 Business Area: IT Reporting to the Application Delivery Manager, the MS Dynamics AX Support Analyst is part of a team responsible for helping to deliver best in class service to customers and in house users over various Tour Operating applications and related interfaces required to deliver the service. In addition they manage the delivery of change to these applications. The Application Delivery team has significant voice and email contact with suppliers and internal stakeholders so theMS Dynamics AX Support Analyst will be expected to build exceptional working relationships with all key stakeholders to deliver outstanding service. What You Will Be Doing The role of theMS Dynamics AX Support Analyst is to design, deliver and administer business process and improvements for the financial systems used by the Crystal brands that are part of TUI UK&I. Your primary duties will be the user management and financial administration of Dynamics AX 2009 and the use of Atlas 6.0/Excel for Financial reporting. You will have an understanding of the associated ReadSoft and MW Solutions applications. You will ensure that appropriate user documentation exists, produce ad-hoc business intelligence reports and assist with support requests. You will document development requirements from user forums, provide reports to highlight potential gaps and improvements in processes, and highlight any system functionality that could improve processes. You will also investigate how processes can become more efficient, present the opportunities and execute approved changes. What We Are Looking For *Part qualified accountant with a proven track record of managing change and financial systems *Proficient in Microsoft Dynamics AX 2009 Financial and Administration modules *An understanding of the Dynamics AX 2009 environment in particular the AOT & wider infrastructure *Proficient in using Atlas 6.0 to create and modify excel based financial reports and uploads *Microsoft Excel expert *Visual Basic for Applications knowledge. Ability to read and write VBA code to improve and extend the use of Microsoft Office Applications *Ability to read and write SQL queries and data manipulation statements *Knowledge of the Travel industry desirable *Technically strong with attention to detail and hands on *Led / supported financial process improvement projects *Prepared to challenge existing business processes *Good communication and presentation skills *Ability to build relationships across the business *Able to influence at all levels across the business *An ability to prioritise workloads and work within deadlines. Keep a tight rein on scope and manage change control with the business, updating the plan for delivery where necessary, resolving resource clashes between projects and BAU work by negotiation with project managers, resource managers and business stakeholders *Work closely with business owners to ensure that relevant resources available for project work at the appropriate times *Ensure projects have adequate documentation in order to handover developments to the wider business and IT support teams for operational deployment *Excellent communication skills, both written and oral *Our business operates in a 24x7x365 environment; applicants must be flexible in their approach to the working day, occasionally working beyond and outside of core business hours. Core business hours are defined as Monday to Friday 9.00am to 5.30pm Working Within TUI Group TUI UK & Ireland is the UK's largest tour operator with key brands including Thomson, First Choice and Thomson Cruises. Sub brands include Thomson Sensatori, Thomson Couples, Thomson Family Resorts, First Choice Holiday Villages and SplashWorld Resorts. We employ a team of 13,300 colleagues, serving 5.2 million customers each year. TUI UK & Ireland's airline, Thomson Airways, is the UK's third largest airline with 61 aircraft operating to over 73 destinations in 20 countries. Thomson Airways was the first airline in the UK to take delivery of Boeing's 787 Dreamliner and is flying the aircraft on long haul flights. DTUI Group is the world's number one integrated tourism business operating in 180 countries with some of the best known holiday brands in the world. We have approximately 63,000 employees supporting 1,800 travel agencies across Europe, six airlines, more than 300 Group-owned hotels and resorts and twelve cruise ships. Help make our customers smile and in return you will receive a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers. How to apply Apply online, please click on the "Apply Now" button
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