CUSTOMER SERVICE ROLE (Key Accounts Adviser)

25 Sep 2017
03 Nov 2017
Contract Type
Full Time
The key purpose of the role is to manage a portfolio of Key Accounts in order to support achievement of revenue and growth targets and customer retention. You will develop and maintain excellent business relationships with Key Account customers through regular contact e.g. phone, email face to face. Key accountabilities Your main responsibilities will be to work with Key Account customers to obtain all relevant site/usage information to enable correct invoices to be raised. To complete reviews for Key Account customers, agreeing payment terms. You will carry out desktop audits of declared music usage within own portfolio and ensure that Key Account customer details are captured and processed accurately. You will identify and contact all due and overdue accounts within own portfolio with a view of obtaining payment. In order to successfully obtain payment you will work with the collections team to collect past and due payments where appropriate. You will proactively identify additional licensing revenue and business intelligence with regards to Key Accounts. You will also be responsible for educating and advising customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and condition. Within this role as well as delivering a positive customer experience there will also be chances to cross sell and upsell. Person The successful candidate will be passionate individual by nature who will be enthusiastic and highly motivated to join our fun, open plan and vibrant contact centre in the heart of Leicester. We are looking for someone who shares our values and vision and aim to collaborate with others to provide a straightforward approach to business and give our customers a great service and experience Skills & experience The successful candidate will be educated to A Level standard and have a minimum of 2 years' experience successfully working within a lead generation or sales targeted role, within a customer focused environment. You will have experience working with both internal and external customers to achieve goals and be competent using Microsoft Office packages. Knowledge of the background to copyright licensing, tariffs, policies, distribution and procedures would be advantageous. If you're a determined individual who takes pleasure in providing quality customer service, solving problems and seeing projects through to completion, you're probably the kind of person we need. And if you enjoy working in a team, all the better. Passionate about music too? Now you're really talking our language. And if you happen to think logically, get to the point fast and like to have a laugh along the way, come in, sit down and tell us why you think you'd fit right in. The company PPL PRS Ltd aims to provide the best music licensing experience in the world by keeping things simple for our customers. We're here to ensure creators and performers are fairly rewarded for their work. PPL PRS is a new joint venture between two of the biggest players in UK music licensing- PPL and PRS for Music. We've joined forces to make it easier for our customers to obtain a music licence for the playing or performance of music in public. You'll find that same collaborative spirit everywhere in our organisation. We are a genuine team, working together, looking out for each other and, most importantly of all, united for music. Benefits Your pay slip is not the only part of the package. As well as offering a competitive salary of £17.5k - £18.5k, we also have some great additional perks to make life more fun and financially beneficial for you. Working for us should be enjoyable and fulfilling and we want to maximise your potential; this is why we will invest in your personal and professional development to nurture your ambitions and reward performance. oDiscretionary company bonus of up to 5% o30% off yearly membership rate supplied by Puregym oA fantastic pension scheme with a maximum employer contribution of 9% oAnnual leave of 25 days holiday, on top of the 8 UK Bank Holidays oGroup Income Protection benefit o24/7 helpline and online support through an Employee Assistance Programme oSimplyhealth Cash Plan which provides you with money back towards the cost of looking after your health and wellbeing oDiscounted rates on Public Transport (Bus and Train travel) oLife Assurance of 4 x your annual salary oChildcare vouchers oEyecare vouchers o£120 annual music voucher
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