2nd Line Support Apprentice

QA Ltd
Kingston Upon Thames
£12499 per year
04 Oct 2017
03 Nov 2017
Contract Type
Full Time
Employer Description This is a cloud service provider based in Kingston upon Thames. We offer a complete solution of cloud services including phones, virtual desktops and servers to our clients. Job description Join a young and vibrant apprentice friendly office working alongside 5 technical staff members. They are seeking someone with good communication skills for a 2nd line IT support position. You will be situated close by to the town centre of Kingston. Main Duties - The role will include the need to identify and prioritize each job together with the ability to troubleshoot using detailed technical procedures - Applicants will need good communication skills both on the phone and in person - Engage in face to face training and online assignments to help support the apprenticeship programme - Learn new skills around Networking and Architecture, Mobile and Operating System, Cloud Services, Coding and Logic, Business and Process Qualities/ requirements - Looking for someone who has a passion for working in IT - You will be good at researching information on your own to get a basic understanding of new technologies - Understands new concepts quickly - Able to talk to customers and understand their problems - Good communication skills - Willingness to learn - Customer focused - Open and friendly personality; able to interact with staff in a small company environment Qualifications - A Levels in ICT/Business/Computing Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme) Or an International Baccalaureate at level 3 in ICT Or a BTEC Extended Diploma in IT (180 credits) For any City and Guilds programmes the learner must be 18 on the first day of their apprenticeship Other Important Information Working days - Monday - Friday Benefits Career progression. Start on support desk then train up towards managing networks, servers, virtualisation and many different systems
This job was originally posted as www.jobsite.co.uk/job/958246389