Installations Manager

Fixed Fee Placements
£25k - £35k
04 Oct 2017
03 Nov 2017
Contract Type
Full Time
The Company Our client is an established and successful marketing Company based in Rochester. They're looking for an Installations Manager to oversee the Installations of their in-house CRM system to new and existing customers. Job Description Reporting to the operations director the installations and projects manager will be responsible for all CRM installations both for new and existing customers, the successful candidate will: - Provide continuity from the point of sale and agree focussed requirements and installations plans with our customers. - Work with our sales team to understand the outcomes that have been sold to the customer. - Understand and simplify complex business processes that our customers will be using our CRM software to manage. - Become an expert in CRM, working with our customers to configure their CRM in a way that is easy to use and can present their core metrics in a concise and accurate way. - Be able to interpret data, spot inconsistencies and understand data flows. - Provide regular updates to internal and external stakeholders for all installations. - Create working practices and produce supporting documentation for new installations. - Be able to quickly spot obstacles and potential pitfalls in installation plans. - Get their hands dirty in most installations, using our admin application to configure and set up our CRM software, - Produce a project plan that can be shared internally and externally. - Have a pragmatic approach and be able to get a customers installation up and running as quickly as possible, be able to spot requirements that can come post launch. - Produce requirement specifications for technical people to work from for data import and manipulation routines. - Thoroughly test new installations. - Where necessary travel to a customer's site to understand requirements. This will involve dealing with technical and non-technical people. - Be able to train our internal account managers and pass over completed installations with adequate training and documentation. - Deal with technical and non-technical users. - Manage a team of people working on installations, ensuring they are following best practices. - Have an overview of all current installations and quickly being able to spot at risk installations. Who We're Looking For You are. .Someone who likes dealing with people .easy to like and find others easy to like .logical .calm .a great communicator .a quick learner who genuinely enjoys learning new things .someone who likes to learn about our customer's businesses .someone who enjoys solving problems .good at spotting inconsistencies .passionate about customer service and enjoy helping others You are not. .Someone who looks for excuses to not complete work .Someone who dislikes talking to people .Someone who likes their life organised for them .Someone who is afraid to pick up the phone .Someone who dislikes feedback You will. .speak to clients regularly .have access to smart people who can answer your questions .become an expert in project management .Understand more than the big picture .become an expert on CRM .Have an eye for detail .Be good a spotting process errors and potential mistakes .Enjoy learning .Be able to learn new skills quickly You will not. .hide behind email .be micro-managed .be bored Education: Ideally a degree, good maths GCSE or above. Experience: 3 years' experience in a semi technical customer facing role with experience of post sales and software installations. Salary: £25k - £35k depending on experience and qualifications Apply Now! If you're an organised, tech savvy person with experience in Customer Service, hit apply!
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