1st Line Support Analyst

29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Due to our continued business growth, we’re now looking for a 1st Line Support Analyst to join our passionate, agile and creative team in Burnley.

As a 1st Line Support Analyst working as a part of a team of 5, you will support and manage the existing server/network and desktop environment as well as being involved in various IT projects as the company looks to update and improve their infrastructure.

This role would be suitable for someone who has a passion for IT. Someone who has a bit of knowledge in lots of different things rather than someone who specialises in one area. We are looking for someone who has the drive and willingness to learn. Someone who has the ability to work on their own initiative and provide an excellent service to our customers.
The shift for this role would be Monday to Friday 9am-6pm.You will also be required to perform a cover for other colleagues, the hours would then temporarily switch to either 6am-6pm or 6pm-6am on 3 on/3 off rotation.
Job Summary:
To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all helpdesk requests.
Tasks, Duties & Responsibilities:
  • Install, configure and upgrade operating systems and software, using standard business and administrative packages.
  • To be responsible for an area of technical expertise
  • Conduct research of new networking technologies where applicable
  • Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration
  • Act as a technical resource to assist the business users
  • Make hardware and software acquisition recommendations
  • Maintain current knowledge of hardware, software and network technologies
Ideally you will have the knowledge and experience in working with:

  • Active Directory & Group Policy
  • Windows 7 & Office 2010
  • Office 365
  • LAN/WAN, Networking (TCP/IP, VPN)
  • Windows Server 2012 R2
  • MS Exchange 2010/2013
  • Wireless Technology – Mobile devices
  • JDA
  • Manage-engine or anything similar

The successful candidate will possess at least some knowledge of the above technologies. Knowledge of Motorola Mobile devices is a clear advantage. You will operate the helpdesk, liaise with clients and suppliers, record and monitor system issues resolving or escalating when required.

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request.
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This job was originally posted as www.totaljobs.com/job/76056227