1st Line Support Analyst

Recruiter
PrettyLittleThing.com
Location
Manchester
Posted
29 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
PrettyLittleThing are looking for an Infrastructure Analyst to join their existing Service Desk Team! The primary purpose of the role is to maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.

Tasks, Duties & Responsibilities:

Install, configure and upgrade operating systems and software, using standard business and administrative packages.To be responsible for an area of technical expertiseConduct research of new networking technologies where applicableInstall, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfigurationAct as a technical resource to assist the business usersMake hardware and software acquisition recommendationsMaintain current knowledge of hardware, software and network technologiesIdeally you will have the knowledge and experience in working with:

Active Directory & Group PolicyWindows 7 & Office 2010Office 365LAN/WAN, Networking (TCP/IP, VPN)Windows Server 2012 R2MS Exchange 2010/2013Wireless Technology – Mobile devicesJDAFresh Service or anything similarThe successful candidate will possess at least some knowledge of the above technologies. Knowledge of Motorola Mobile devices is a clear advantage. Experience of Magento administration would be beneficial. You will operate the help-desk, liaise with clients and suppliers, record and monitor system issues resolving or escalating when required.

The Company is committed to equality of opportunity for all applicants including those with criminal convictions. Basic Disclosure Information about criminal convictions will be requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the position. A copy of this disclosure policy is available on request.


This job was originally posted as www.totaljobs.com/job/76045920