Desktop Support Technician

Clarivate Analytics
Covent Garden
29 Sep 2017
03 Nov 2017
Contract Type
Full Time

Company description:

Clarivate Analytics accelerates the pace of innovation by providing trusted insights and analytics to customers around the world, enabling them to discover, protect and commercialize new ideas faster. We own and operate a collection of leading subscription-based services focused on scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection and intellectual property management. Clarivate Analytics is now an independent company with over 4,000 employees, operating in more than 100 countries and owns well-known brands that include Web of Science, Cortellis, Derwent, CompuMark, MarkMonitor and Techstreet, among others. For more information, visit

Job description:

•Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
•Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service
•Strong diagnostic and problem solving skills
•Assist with project implementation across business units
•Assist in computer, monitor, telephone and other desktop equipment moves as needed
•Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc.
•Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
•Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment
•Have an understanding and be able to manage software licensing
•Create processes and KB documentation for Service Desk to improve Employee support
•Provide support to internal teams (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues
•Provide remote/smart hands assistance for network, application, and/or production onsite systems
•Transition Tier 1 task from Site Support to the IT Service Desk and provide appropriate training to the IT Service Desk as needed
•Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary
•Must be able to respond to security threats in the environment and assist with any remediation
•Performs various audits including local admin audit, deletion of terminated user’s equipment, switch capacity, inventory, etc.
•Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition
•Keep asset inventory management system up to date
•Ensure server room and IDF rooms are clean and orderly
•Strong organizational skills and attention to details
•Excellent communication, teamwork and customer service skills

Required profile:

•3-5 or more years of experience working with Windows XP, 7, or 8 workstations including experience with Windows Server 2003/2008 and Exchange 2007
•Familiarity of corporate applications such as SSO, collaboration, cloud, Office 2010 to 2016, Office 365, Multifactor Authentication, VDI, etc.
•Knowledge of Microsoft and other Enterprise management tools such as Active Directory, Exchange, SCCM, DNS, GPO, and TCP/IP, Intune, JAMF, MDM technologies, etc.
•Knowledge with Cisco VoIP products such as Cisco IP Phones
•Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job Must be able to operate a PC and sit for extended periods of time Able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What we offer:

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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