Website Administrator

Hotel Chocolat
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Find a job you love and you’ll never work another day in your life!

It’s our mission to make the best chocolates on the planet. To do that, we need the best people. That’s why, like our recipes, if you’ve the right ingredients, we’ll invest our time and attention to make sure you reach your potential.

To be part of our team you’ve got to be passionate about what you do. Obsessively so. Everyone here is constantly striving to do their best work – and together we’ve already achieved some amazing things including; Being the only British chocolatier to grow our own cocoa; created ethical partnerships with over 170 cocoa farmers in St Lucia and have opened a medical centre for a cocoa-farming community in Ghana that provides crucial healthcare to more than 5,000 people…And we’re just getting started. Come and be a part of what’s next.

We are currently recruiting for a Website Administrator to support with both the web, commercial and marketing teams in Ecommerce trading to delivery strategy and meet targets.


Weekly and adhoc reporting on web sales, traffic, on site search, promotion usage, stock availability and customer reviewsWork with the digital and wider marketing team to execute special projects related to ecommerceSupporting omni-channel activity, setting up in store promotions and reporting resultsRecommend website optimisation, merchandising and innovative changes to elevate digital marketing resultsResponding to and addressing all emails sent to the website inboxSupport the Online Trading Manager with any ad-hoc administrative dutiesWEBSITE

Setting up and managing all Hotel Chocolat products, prices, web categories, promotions, forms and imagery on the website. Support The Chocolate Tasting Club on these functions when requiredOptimising web product sales performance, considering device and AB testing on merchandising sorting rules, content slots and promotionsPerform regular reviews of the company’s website to ensure content accuracy, product optimisation and efficiency in customer journeySupport all traffic driving activity (email, SEM, referral), ensuring the customer journey across every device is optimised for the highest conversionOwnership of customer review functionality; monitoring/escalating feedback, compiling reports, analysing dataOwnership of store and local search optimisation, ensuring all digital store information is accurate across multiple touchpointsPoint of contact for all areas of the business with regards to web and product maintenanceProvide basic bug fixing, troubleshooting and website support for the businessCoordinate and manage website content process from end to end, working with multiple internal stakeholders and in line with SEO strategyKPIs

Website; Bounce Rate, Time on Site, Sales Revenue, AOV per visit & Conversion Rate

1 year experience within an ecommerce team, ideally within a B2C environmentStrong attention to detailCommercially astute with drive, determination and a self-start attitudeStrong organisational skillsAbility to work under pressure and meet deadlinesGood communication skills, both written and verbalPassion and aspiration in line with Hotel Chocolat’s mission, values, products, brand identity and guest serviceBasic knowledge of digital marketing tools and techniquesExcel and Google Analytics experienceBasic knowledge of HTML & WordPress desirableWORKING AT HOTEL CHOCOLAT

You’ll play a vital role within a constantly evolving company, in a friendly and energetic workplace. Every single person who works for us has the opportunity to study for our highly respected Chocolate Diploma. Staff perks include an unlimited 50% discount on all our products, as well as 70% off the rate card price for you and your guests when you stay at the Hotel Chocolat – our hideaway on the paradise island of Saint Lucia, set among the cocoa trees of our historic Rabot Estate.

This job was originally posted as