Head of Mortgage Lending / Operations Manager - 100k

Cloudnine Recruitment Ltd
30 Sep 2017
18 Nov 2017
Contract Type
Full Time
Head of Lending Operations / Head of Mortgage Lending / Head of Mortgage Operations

Salary: £100,000 + up to 20% bonus
Location: Surrey

Reporting to: Managing Director - Lending.

I'm currently working exclusive with one of my key Mortgage lender client based in Surrey. Due to continued growth, my client is seeking a Head of Mortgage Operations Manager to help continue the growth of the business. The company has operated in the specialist residential mortgage market.

The ideal candidate will have oversight of the entire mortgage lifecycle including initial acquisition, processing, and completions functions. Responsible for providing strategic and operational leadership to the Mortgage and Lending Operations team. Assessing, monitoring, and developing the people, processes, and systems to ensure employee, introducer and customer satisfaction.

The ideal candidate will be responsible with the following:

* Manage all operational staff directly and via the operational management team.
* Ensure customer (internal & external) SLA's / service expectations are measured and satisfied. Ensure company policies and procedures are followed in line with the current regulatory regime and guiding principles.
* Maintain, review and develop department processes and efficiencies in line with a program of continuous improvement.
* Handle referred lending decisions or recommendations on finance applications where appropriate within mandated levels.
* Monitor the status of each funding facility against limits ensuring timely escalation or liaison with funders where appropriate.
* Monitor and handle introducer/customer complaint escalations and oversee any complaints in relation to department performance.

This is an immediate start with my client looking to interview next week.

To be considered for this contract opportunity, please apply immediately to this advert.