Service Desk Analyst

Recruiter
Leidos
Location
Farnborough
Posted
27 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
We are currently looking for a Service Desk Analyst to join our busy team in Farnborough on a permanent basis. Supporting our Secure Service Function, you will be the single point of contact for end-users and assist our clients in the resolution of IT problems.Due to the secure nature of the role you must hold SC clearance.

Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers.

THE ROLE YOU WILL PLAY

You will provide first and second line technical support on a global scale. Using your exceptional communication skills, you will deal with a range of requests and problems. You will undertake analysis, diagnosis and proactively drive incidents through to effective resolution.

Leidos strives to be a recognised global leader in solving important problems in national, security, health and infrastructure. What you do, where you work, and who’s on your team are important. After all, you spend a lot of your time and energy at work. Leidos employees are smart people focused on solving the world's most-daunting challenges. The work requires insight, ingenuity, and commitment to the field

PROFILE

It is important you possess a good working knowledge of Microsoft operating platforms including cloud based services, WAN and LAN hardware and basic configuration. Ideally you will hold some or all of the following qualifications – Microsoft MTA or MCSA; Juniper; and Dell.

You will be able to demonstrate an understanding of ITIL processes and their importance in a support environment with specific consideration for incident, problem, request, change and release management. You will have experience of Virtualisation (e.g. VMware, MS Hyper-V) and Enterprise Storage (e.g. Netapp, Dell Compellent).

WHAT DO WE DO FOR YOU?

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent.



This job was originally posted as www.cwjobs.co.uk/job/76101103