Head of Operations
My client, friendly and fun independent firm of chartered accountants with offices in Leeds & York are recruiting for a Head of Operations to join their Leeds office.
A friendly and fun independent firm of chartered accountants with offices in Leeds & York. Doubling in sales year on year, they pride themselves on having a positive supportive culture. When employees were asked why they stay, every answer was the same "The Team"
You will be managing the overall operational function of the business:
-Managing the overall delivery targets: £ amount of work delivered, 28 day turnaround, 24 hour response rate
-Managing the delivery team of accountants to hit their own individual targets through weekly 121s
-Managing the workflow and ensuring that we always have enough resources to complete the work on time by recruiting new team members
-Ensuring all our clients receive a great service and that any complaint is handled effectively and quickly and ensuring that lost clients are kept to a minimum
-Ensuring that all our operational systems are documented and systemised (and are constantly improved)
-Ensuring that our team are technically up to date and all our work is of a high quality
The successful candidate will be an ACA/ACCA qualified accountant who has previously worked in a firm of accountants and has experience in personal tax, VAT returns, tax planning, management accounts, statutory accounts preparation and corporation tax returns.
Experience in SAGE, Quickbooks, VT, FreeAgent and Xero is also essential.
A salary of up to £40,000 dependant on experience