Marketing response Coordinator

Eurocell Group PLC
29 Sep 2017
03 Nov 2017
Contract Type
Full Time

Eurocell is a leading manufacturer and distributor of building plastics solutions and is a stock market listed £multi-billion organisation based in Alfreton.

Due to continued business expansion we have an opportunity for a Marketing Response Co-ordinator to join our Customer Experience team, where you will be the front-line point of contact for incoming sales enquiries to the business and deliver great customer service to our prospective customers.

The Role:

  • Courteously and accurately process incoming sales, customer service enquiries and literature requests to the business
  • Prepare and despatch any required marketing literature to our potential customers
  • To follow-up enquiries once literature has been despatched to develop the business opportunities
  • Proactively assist and advise customers regarding technical support requests
  • Create, change and update customer profiles on the customer relationship management (CRM) system as customer details change
  • Tactfully and proactively resolve any customer telephone complaints, recording all communication when speaking to the customer

The Person:

  • The successful candidate will have great people skills, be personable and solutions driven in approach – passionate about helping customers and enjoy delivering great customer service
  • Aptitude to make independent and sound judgements on a range of customer requests – the ability to think on your feet
  • Significant experience in a customer-facing sales or customer service coordination role is essential
  • Experience that includes handling enquiries of a complex, technical nature is highly desirable
  • A comfortable IT user and able to multi-task using computer, telephone systems and CRM databases

About Eurocell

Winner of multiple construction awards, Eurocell is the UK's leading manufacturer and distributor of PVC-U profiles for windows, doors, conservatories, soffits, guttering and ancillaries. Eurocell supplies directly to fabricators and also to trade via 180+ branches across the UK. With 60 new branches opening over the next 2 years we are successful, ambitious and expanding. Eurocell are an equal opportunities employer.

Strictly no agencies, thank you.

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