Network Operations Manager

Highways England
04 Oct 2017
03 Nov 2017
Contract Type
Full Time

The Role
Are you an experienced Network Operations Manager? Do you have the proven capability of leading a team of line manager and providing support and direction whilst always achieving objectives? Have you worked on a road network before?
Highways England are currently recruiting for an experienced Network Operations Manager who will be responsible for leading the resources, activities and future transformation of the Regional Operations Centre (ROC), ensuring that it delivers a high quality, fit for purpose traffic, incident and response management service, which directly contributes to the Region's overall performance. This is a 24/7 role with managers working in shifts to ensure continuous delivery of service.

Day to day

  • Providing leadership and direction to ROC front line team managers and set objectives for the wider team, supporting and developing performance and managing resources to ensure required knowledge and competence is maintained.
  • Act as incident commander from the control room on behalf of Highways England for more complex incidents to ensure all those involved are working safely and collaboratively to resolve the incident and restore the network in a timely manner.
  • Maintain the customer experience and safety considerations at the forefront of decision making, ensuring effective deployment of resources and management of activities needed to monitor, maintain and/or resolve daily traffic flow issues.
  • Take ownership of on the day decisions regarding changes to the road occupancy schedules, and ensure all affected stakeholders are informed of rationale for decisions (e.g. planned lane closures impact on live or recent incident management).
  • Leading the future transformation activities for ROC, to achieve a single integrated control centre for the Region (i.e. manage impacts of CHARM, future supplier NCC resource integration etc.).

About you

  • Experience / technical qualifications relevant to the role.
  • Traffic and incident management practices, procedures and protocols.
  • Ability to work in a complex service delivery environment to tight deadlines.
  • Able to engage effectively with staff at all levels and with different technical understanding and convey complex and challenging information to a variety of audiences.
  • Ability to drive best practice forward to effective implementation dealing constructively with setbacks.
  • Have held a full valid UK driving licence for 2 years with no more than 3 points on your licence (at the time of sending in your application)
  • Live within one hour's commutable distance of Regional Control Centre

So we can really get to know you and what you can offer please include a CV with your application.
You're also encouraged to include a covering note explaining how you're a great match for us: so please tell us how your skills, experience and qualifications meet both the role, and Highways England, requirements.
We're expecting this role to be popular, so we may need to close the advert early if response is strong so to avoid disappointment, please apply as soon as possible
Help keep England moving. We look forward to hearing from you.

For a full list of our vacancies please apply at

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