Trainee Mortgage Advisor

Professional Recruitment
Bristol (City Centre)
30 Sep 2017
03 Nov 2017
Contract Type
Full Time

Our client, a pivotal financial services company based in the heart of Bristol, is looking for a Trainee Mortgage Advisor to join their growing team.

The main purpose of the role is to act is the initial point of contact for all mortgage enquiries into the contact centre and handle all associated telephony support calls for the online service.

·Conduct structured conversations to pre-qualify enquiries for the provision of advice or complete processes to provide an execution-only service.

·Determining basic eligibility and criteria checks, applying effective levels of judgement without exception.

·Deliver first-class customer service whilst adhering to telephony standards and training competence values

·Ensure departmental policies and procedure are adhered to at all times

This role is organised on a shift basis, working hours are between 08:30 and 20.00 and is based on a 35 hour working week. You will be required to work one Saturday in 6, working from 9am till 2pm.

Candidates looking to apply should have previous telephone based financial services experience with a proven track record of complying with internal and external; regulatory, operational, compliance, credit and key control system and procedures. Strong communication, analysis, presentation and reporting skills are fundamental for this role.

Candidates possessing CeMAP qualification or equivalent will be looked at favourably.

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