Customer Support / Booking Specialists

Location
Richmond upon Thames
Salary
£20000 - £25000 per annum
Posted
04 Oct 2017
Closes
01 Nov 2017
Ref
00074136
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is a fast-growing provider of disruptive software solutions to international hospitality companies. They produce highly innovative, customer-facing, website booking and back-end systems that are powerful but very easy to use.

They are looking for talented and experienced inbound customer support/booking specialists to work with their fast growing, innovative company that delivers disruptive SaaS technology to multi-national hotel groups. They have amazing customers with friendly and polite employees who are a pleasure to support.

Their office is in Richmond upon Thames and you would work in a high quality, newly refurbished office.

Job Role

- Taking inbound calls and live chat plus replying to emails with the objective of achieving bookings that will satisfy the customer.
- Answer questions on pricing and availability, amend existing bookings and handle post booking queries.
- Maintain a quality relationship with clients with a view to securing future business & ensuring repeat bookings.
- Answering questions on how to use the software

Qualifications

- Demonstrate outstanding customer service skills with an excellent command of verbal/written English
- Possess an exceptional telephone manner with strong keyboard skills to match
- Excellent communication skills in English, both verbally and written.
- Continually look for opportunities and enjoy the guidance of a supportive management team who will work with and coach you every step of the way
- Excellent organisation and interpersonal skills.
- Ability to prioritise multiple tasks, work effectively and take direction.
- Tech savvy and familiar with online systems as well as MS Office applications

Education and Experience

- One to three years of customer service experience.
- Software/customer support experience

Additional Information

To qualify, applicants must be legally authorised to work in the United Kingdom and should not require, now or in the future, sponsorship for employment visa status.

About the company:

Their first client was the UK's largest hotel group and they have also deployed with other hotel groups that are in the top 5 in the world. With unique real-time technology, they are already changing the way leading hotel groups run their meeting business and restaurant business and this is just the start.

They want their team members to expand their capabilities and responsibilities over time and they provide the coaching, training and support to enable them to do this.

They use the latest technology and tools, work in a great office close to the green in beautiful Richmond upon Thames and they offer free snacks and great coffee. They work hard in the office but encourage a good work/life balance. They offer a good salary and they also want working with their company to be a financially life-changing experience in the long term so they distribute stock options to team members at all levels. They also offer BUPA Healthcare.

Apply for Customer Support / Booking Specialists

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Independent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.