Technical Support Manager

Location
Milton Keynes
Salary
Negotiable
Posted
02 Oct 2017
Closes
30 Oct 2017
Ref
00074077
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join a family-run friendly, dynamic, company, established for over 60 years with an orientation towards long term success, both in terms of the business and their staff. This company the undisputed brand leaders of quality hinges, draw runners and lift systems in the kitchen industry, however, they also supply the bathroom, bedroom and home office sectors. This group fosters a culture of personal responsibility, openness, inclusion and on-going development.

This company is looking to recruit an experienced Technical Support Manager to lead a team of 5 staff who is able to demonstrate excellent people management skills to lead the technical team at their headquarters in Milton Keynes.

Please note - This is not an I.T. role

The Technical Support Manager will be responsible for ensuring the smooth efficient running of the technical support service, which offers product support to their staff and customers via the phone, online app or email. You will also be responsible for coordinating Product training delivery to their staff and distributors, maintenance support.

The role reports to the Managing Director and Key responsibilities include:
- Develop and manage the technical product support service.
- Develop and manage the technical product training provision.
- Managing the technical team for effective performance.
- Actively manage performance and attendance.
- Develop team members via regular 1-2-1's and annual Review & Development meetings.
- Implementing training and development plans when required.
- Member of the Management Team.
- Occasional UK and overseas travel will be required.

If you're passionate, enthusiastic, trustworthy, personable, and can take leadership in your stride while motivating both yourself and others, then they want to hear from you. You will ideally live within a 10 mile radius of their Head Office in Milton Keynes and be able to demonstrate your experience in management leadership as well as having skills in communication, training delivery/management, delivering a service, creativity and presentations.

They offer a competitive salary commensurate with experience, a company pension scheme and private medical insurance. You start with 20 days holiday per annum and the opportunity to finish at 1.30 pm every second Friday.

If you are interested in making an application, please send your CV.

Closing date for applications is 31st October 2017

1st Interview will be held on 13th & 14th November 2017