3rd Line IT Support Engineer

Location
Abingdon
Salary
£28000 - £38000 per annum
Posted
02 Oct 2017
Closes
30 Oct 2017
Ref
00074074
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Due to continued expansion, this IT and communications support business is seeking to recruit a talented and enthusiastic individual to join their growing team providing 3rd Line support as well as some end-user technical support via email, telephone, remote desktop and on-site.

This is a role for a self-motivated engineer to work focusing on customer service with excellent communication skills as well as a strong technical troubleshooting ability.

Based from their Abingdon office you will play an important part in supporting clients. As well as break-fix work you will also be involved in project work and get experience of a wide range of technology so you should be open minded and keen to see new things.

You must be able to think on your feet and provide great customer service and an assuring presence. A can-do attitude is essential. You don't need to know everything - but they expect you to be logical and open minded. You will have the opportunity to learn as you earn - they encourage their team to train and pass exams - they reward them once they pass each one.

Essential technical experience:

- Desktop hardware and software
- Microsoft Active Directory
- Microsoft Windows Server 2008-2016
- Microsoft Office 365
- Microsoft Exchange 2007-2013
- Basic networking skills
- Basic VOIP knowledge
- Basic wireless knowledge
- Virtualisation (VMWare / Microsoft Hyper-V)

Desirable technical experience

- Experience of SAN systems
- 3CX Phone system
- Cisco switching/firewalls
- WatchGuard firewalls
- Cisco Unified Communications Manager (CallManager)

Salary is subject to experience.

Employment benefits include 23 days' annual leave, private healthcare and pension.

All successful applicants will need to provide evidence of identity and eligibility to work in the UK, complete a basic DBS disclosure and pass a six-month probationary period.

When applying please make sure to include your latest CV. Should you not hear back from them within 2 weeks of submitting your application, they would like to thank you for taking an interest and confirm that you were not successful on this occasion.

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