Senior Field Service Engineer

Location
Leicester
Salary
£21000 - £25000 per annum
Posted
28 Sep 2017
Closes
26 Oct 2017
Ref
00074013
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Operations
Contract Type
Permanent
Hours
Full Time
This full-time role (40 hours per week) would suit somebody who has experience of engineering within the vending and coffee machine market and some man-management experience.

You should be excited about leading a small team providing a professional response - within their timescale and KPI standards (first time fix, repeat calls) - to service calls logged by customers experiencing problems into their head office in Bradford.

The success of the service department lies in great teamwork - your team consists of 4 field engineers - 2 covering the London region, 2 in the Midlands, and you will motivate by leading by example, playing a full role in attending calls.

This role regularly involves longer days and extensive travel within area - and also occasional travel to their head office (at least once per month). To meet the needs of their customers' there is also a monthly call out rota in place where it is expected you participate and share equally amongst your team - this call out includes weekends and will be paid at the set call out rate.

As Senior Field Engineer, your duties include some man-management responsibilities. In addition to work scheduling for your team and providing experienced telephone support, you will be involved in communication, training, monitoring and reporting on your team.
Person Specification:

You will need to:

- Live in the Midlands area - ideally Leicestershire
- Have at least 2 years experience of servicing drinks/snacks vending and small coffee machines - ideally within a larger company
- Have some man management experience
- Display a flexible attitude and strong work ethic
- Be confident and professional in front of customers
- Be able to regularly work on own as well as being a strong and motivational team player

You will additionally need:

- To be physically capable of the requirements of the job - some occasional heavy lifting (up to 25kg)
- a full driving licence and be confident driving long distances
- to be reasonably confident with technology - IT skills

Package

- Paid overtime/time off in lieu
- 21 days holiday plus bank holidays - rising with length of service to 25
- An extra birthday holiday after six months service
- Company vehicle
- Company pension
- Monday to Friday environment generally - occasional weekend and bank holiday work in line with call out rotas - they believe a good work life balance benefits all

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