Application Specialist

£20000 - £23000 per annum
14 Sep 2017
12 Oct 2017
Recruitment Genius Ltd
Contract Type
Full Time
This Managed IT Specialist is on the lookout for a great Application Specialist to join the team in Northampton!

Purpose of job: The Application Specialist will be tasked with supporting clients in resolving issues specifically related to business applications and relevant CRMs each day, providing regular updates/escalating if required and implementing changes amongst other duties. You will also be required to support the overflow of calls from the Service Desk.

- Working on and resolving incidents that dedicated troubleshooting time.
- Gathering, logging & sharing pertinent information to the resolution of issues with customers and colleagues.
- Progressing, escalating and resolving application-support related issues each day.
- Performing daily, weekly, monthly & yearly checks for the client base.
- Carrying out changes to client systems where needed adhering to the principles of change-control at all times.
- Providing 1st Line Support in supporting the overflow of calls from the Service Desk.

Required skills/experience:
- Excellent communication skills both verbal and written, as well as great customer service skills.
- Excellent, methodical troubleshooting skills, being able to ask the right questions to isolate and diagnose problems.
- Great organisational skiils including timekeeping and the ability to meet SLA's.
- An understanding of processes and best practice in the legal/recruitment/finance/property sectors plus a good knowledge of CRM & business applications relevant to these industries.
- An understanding of ITIL methodologies, desirably being ITIL foundation accredited.
- Capability to acquire and retain knowledge of new technologies/systems/processes/clients, being an effective and consistent learner thereby improving the level and quality of service you are able to provide.
- Good understanding of relational databases, as well as an understanding of how applications work on hosted desktop environments are all highly desirable, key traits.

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