Customer Service Advisor - Inbound Call Centre

Location
Fareham
Salary
£16000 - £17000 per annum
Posted
13 Sep 2017
Closes
11 Oct 2017
Ref
00073459
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Want to work in a contact centre with great team atmosphere? Want a career path? Want to work in Whiteley?

The Company provides comprehensive operational support and a range of expert services to the world's leading insurers, brokers, fleet managers and automotive manufacturers. They are incredibly busy with clients and customers and need you to join their Motor Business Contact Centre in Whiteley, as a Customer Service Advisor.

The role

They are recruiting more people for their exciting contact centre and if you have a real passion for offering excellent customer service in a fast paced environment then this role is for you.

You could be answering calls from customers who have been involved in a car accident, or getting them mobile and into a courtesy car as well as liaising with many different stakeholders to ensure that the customer is back on the road as soon as possible.

You will be kept busy! There are guidelines in place that you will work within, so it's a great structure to keep you on track and deliver to their service standards.

Key skills
- Previous customer service experience
- Genuine interest in helping people
- Empathetic and understanding
- A 'can do' attitude
- Excellent telephone manner
- Attention to detail
- Organisational and prioritisation skills

Benefits
- £800 pay rise after passing probation
- Opportunities to earn overtime and bonus to increase your salary further
- Career path
- 25 days pro rata holiday entitlement (+ bank holidays!)
- Dental and health insurance plans
- Pension

They believe in promoting our staff and have a real career path you can follow as well as opportunities to move around the business, once you have passed probation, into other teams.