Roadfreight Operations Administrator

Location
Skelmersdale
Salary
£18000 - £20000 per annum
Posted
08 Sep 2017
Closes
06 Oct 2017
Ref
00073356
Contact
Recruitment Genius Ltd
Sector
Public Sector
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Market leading logistics company seeks a customer focused candidate with a professional approach to work, experience essential with a strong bias to offshore shipments and diligent in attention to detail throughout.

Main duties will include.

- Responsible for processing all customer bookings in an accurate and timely manner utilising various systems.
- Strong freight operational knowledge ideally hazardous aware.
- KPI management.
- Producing reports on stock left in warehouse.
- Managing customer key accounts.
- Team focused with the ability to work in a busy operations department is vital.
- Responsible for ensuring collection, shipment, delivery procedure meets every customer's individual requirements.
- Dealing with customer queries on a day to day basis, problem solving and dealing with enquires in order to ensure smooth running of the department.
- Responsible for ensuring data is correctly entered onto company system.
- Tracking shipments and deliveries to monitor timescale of delivery.
- Compiling and completing trailer manifests.
- Printing delivery documents and recording and scanning client paperwork.
- Liaising and sending information to customers regarding shipments, including ETA's, late/cancelled shipment information.
- Responsible for the export and Import operational cycle for sea and road.
- Providing an excellent customer service to clients, from completion of bookings, updating and following up to ensure customer satisfaction and future requirements.