Quality / QA Returns Technician

04 Sep 2017
02 Oct 2017
Recruitment Genius Ltd
Contract Type
Full Time
The UK's leading manufacturer of instrumentation products has an exciting opportunity for a Quality Returns Technician to join their Redhill based team.

The QA Returns Technician will assess products returned from the customer and determine the disposition. They will also decide whether to return to one of their global factories or inspect for faults in-house and create a report on findings; all whilst ensuring that the expectations of the customer are achieved or exceeded.

Main Duties:

- Inspect and analyze the returned product to determine whether credit should be issued or if it requires returning to a global manufacturing site.
- Verify the sales order date if available, determine whether the product was returned within the warranty sold period.
- If no purchase date, determine whether the product was returned within the factory grace period through the serial number.
- Inspect the product for customer abuse or misuse.
- Create a 4D/8D report on findings of inspection and record the status (justified/not justified) of each product inspected.
- Clearly communicate the product status and reason for your decision for all products inspected.
- Validate the 4D/8D reports coming back from the factory for customer consumption.
- Maintain constant communication with global manufacturing facilities to ensure timeliness goals are met.
- Ensure that any problems or issues that arise with any part of the returns process are escalated to the appropriate person.
- Proactively ensure that all outstanding customer queries are seen through to conclusion in line with the department KPIs.
- Promote company vision, values and reputation with all staff, customers, suppliers, partners.
- Work with the Quality & Continuous Improvement Manager on other projects and assignments where appropriate.

Working Hours: 37.5 per week
Hours of Work: 08.00am - 16.15pm Mon - Thurs / 08.00am - 15.50 Fri (40 mins for lunch)
Package & Benefits: Competitive salary, pension, private medical insurance: death in service cover, income protection insurance, health assessments
Training: Full training will be given

The successful candidate must have:-

- Experience in a Quality / QA environment is essential.
- An engineering qualification would be advantageous.
- Experience of 8D reporting or equivalent and working within quality systems i.e. ISO9001 would be advantageous.
- Previous experience working in a manufacturing and/or engineering environment with an understanding of technical drawings would be advantageous.
- Must be analytical and detail oriented.
- Must be organised & skilled in time management, able to effectively prioritise, multi-task and manage workloads.
- Must have excellent computer skills, specifically on Microsoft Windows: Outlook, Excel, Word and PowerPoint.
- Must have good customer orientation skills and be a team player with ability to build effective working relationships with internal and external customers and suppliers.

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