2nd Line IT Support Engineer

£20000 - £25000 per annum
04 Sep 2017
02 Oct 2017
Recruitment Genius Ltd
Contract Type
Full Time
This Managed IT Specialist is on the lookout for a great 2nd Line Support Engineer to join the Support Team here at their HQ in Telford!

About the role:
You will be part of a highly skilled team in a busy environment, supporting a state of the art technical infrastructure used for the delivery of managed solutions to their client base.

- Actively managing and maintaining a list of calls escalated from their 1st line team, including regularly updating calls, investigative work and keeping customers up to date.
- Taking calls from customers and logging the call in accordance with company guidelines.
- Performing maintenance and technical tasks as required such as computer and laptop builds and diagnosis of problems. Performing testing and investigative work as necessary.
- Working as part of a large team to meet targets and maintain service level agreements.
- Completing customer onsite support duties whilst on the day shift as required. Willingness and flexibility to attend customer sites up and down the country, this may include travel and overnight stays.

Skills & Experience
The right candidate should have a skill set which comprises of the following experience:
- Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting. Windows 7/8 desktop support experience.
.Active Directory administration and configuration including Group Policy. Microsoft Exchange 2010 administration and configuration.
- The remote support of users in a Citrix environment. Remote troubleshooting of hardware issues and operating system level problems in a Windows environment.
- Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP.
- Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013.
- Relevant support experience in an ITIL based service desk environment.
- Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous.
- Excellent organisational skills and ability to prioritise/manage one's own workload is essential.

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