Customer Support Executive - Customer Service - £23k

Location
London
Salary
£23000 per annum
Posted
04 Sep 2017
Closes
02 Oct 2017
Ref
00073056
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Company Background:

This high growth, multi-award winning internet company is seeking a talented and enthusiastic customer support executive to join the growing team based in Putney, South West London.

They are an online marketplace for transport - with official eBay compatible status.

Millions of everyday consumers list goods they need to move on their site and then receive quotes from their base of over 100,000 transport companies who are already making similar trips. It keep trucks full of cargo, helping the environment and gives consumers a low price at the same time.

TV Dragon Peter Jones was so impressed by the business that he awarded its founder the title of BT Entrepreneur of the year.

Duties and Responsibilities

- Helping existing customers via email and phone. Inbound calls only, no cold calling.
- Ensuring the customer support KPI's are met
- Replying to emails and answering phone calls in a polite and friendly manner
- Various ad-hoc duties

Who are they looking for?

- Hard worker
- Helpful in nature

More information

- You'll be working in a really nice area of London - leafy Putney, a stone's throw from the Thames.
- 4 minute walk to the tube and 3 minute walk to the train.
- Casual dress code - jeans and t-shirt are the norm. No stuffy suits here!
- The culture is like that of a boutique start-up but it benefits from having solid, successful foundations built up over 9 years with millions of customers - so it won't feel like you're taking a risk.
- The founder and senior team are still hugely involved - you'll get to learn from them first hand.
- Plenty of room for career progression, both in terms of salary and job title.
- Regular team lunches & trips to the pub.
- Fully stocked drinks fridge, quality coffee and beer/wine to enjoy around the ping pong table!

£23k salary + 24 days holiday.

Please apply with your CV.

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